Overview
Production Ranges and Tiers help you organise your products into groups. Once set up, these groups can be assigned to specific sites for production or hub requests.
⚠️ Important: Only users with Admin permissions can create and manage Ranges and Tiers.
Creating Ranges and Tiers
Follow these steps to create a new Range:
Creating a Range
Navigate to Settings > Production Settings
Select the 'Ranges & Tiers' tab
Click the 'Actions' drop down
Click 'Create New Range'
Name your Range
Click 'Save Changes'
Your new Range will now appear in the 'Ranges & Tiers' page
Adding Tiers and Allocating Products
When you create a new Range, one Tier is automatically added (but no products are assigned yet).
Adding More Tiers
If you need multiple Tiers in your Range:
Click + Add a new Tier to this Range
Assigning Products to Tiers
Click 'Edit Products & Tiers'
Select your Range from the top menu
Click '+Add Product from the List'
Search for the Product you want to add
Use the checkbox to assign the product to a specific Tier
Click the back arrow to return to the Ranges & Tiers tab
Click the + sysmbol next to any tier to view its assigned products
💡 Can't find a product? If a product doesn't appear in the list, check that 'count in stocktake' is selected on the recipe. Once this is enabled, the product will become available to assign to a range.
Assigning Ranges and Tiers to Sites
You can control which sites use specific Ranges and Tiers and even set different Ranges and Tiers for different days of the week.
Go to Settings > Production Settings
Select the 'Ranges & Tiers' tab
Click the 'Actions' drop down
Click 'Assign Sites to Range & Tier'
Use the search box to find specific sites (optional)
For each day of the week, use the dropdown to select which Range and Tier should be available to each site
Changes save automatically.
Managing Ranges for Hubs and Spokes
A product will appear in the Production Planner for a Spoke site only if it’s included in both the Spoke’s range and the Hub’s range.
Production Tags
Production Tags help users understand what each product is used for within a Range.
Available Tags
Breakfast
Opening
Morning
Closing
Flexible
Must Stock
How to add Tags
Go to Settings > Production Settings
Select the 'Ranges & Tiers' tab
Select your Range
Click the + symbol next to the Tier you want to tag
Click next to the product name
Select the appropriate tag(s)
Tags are saved automatically.
💡 While most Production Tags are visual flags only, if a product has the Opening or Morning tag applied this will exclude the product from being moved to P2 (or other future fixed productions) if there is less than half the minimum batch size forecasted for P1.
Troubleshooting
Product not showing in Production Planner
If a product is assigned to a range but isn't appearing in the Production Planner, check the production visibility settings:
Go to Production > Product List (this shows all available products for the site based on assigned ranges)
Find the product that's missing from the Production Planner
Check the 'Production Visibility' column—all productions should show a green tick
If any are missing a green tick, click the arrow on the lefthand side to open the recipe
Select the appropriate productions to enable visibility