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How to resolve or cancel a credit request
How to resolve or cancel a credit request
Updated this week

Your supplier may resolve your credit request in two different ways.

Supplier sends replacement stock

In this scenario the credit request should be cancelled.

  1. On the left hand menu select "Orders" then "Credit Notes"

  2. Select the delivery you would like view the credit request for for by clicking the arrow โ†’

  3. Click "Cancel Credit Request"

  4. The order will move to "Order History"

Supplier has agreed to refund you or add credit to your account

In this scenario the credit request should be resolved.

  1. On the left hand menu select "Orders" then "Credit Notes"

  2. Select the delivery you would like view the credit request for for by clicking the arrow โ†’

  3. Click "Resolve Credit Request"

  4. The order will move to "Order History" and reflect the actually received stock quantity

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