1) Please update the browser folder first (F5 / Command + R).

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2) Please try to clear the browser cache.
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3) Write to technical support and describe your case:

No, students cannot schedule lessons. The school administrator is responsible for adding lessons to the student's schedule.

A student can pin the unit in a virtual classroom in two cases:

In the virtual classroom, when you click the "Change unit" button, you can see all the units completed with the student.

No, preventing a student from canceling a lesson is impossible.

You need to set up NPS (Net Promoter Score) surveys for students at regular intervals (after each lesson or every two lessons). NPS is a satisfaction index indicating the student's satisfaction with the teacher during the learning process.

Currently, NPS surveys are only available for individual classes.

The system does not have a random NPS survey feature for students.

Only teachers can teach at a school. You need to add yourself as a teacher and then add lessons to your schedule as a teacher. Alternatively, you can log in to the teacher's account and add lessons on behalf of the teacher.

Yes, administrators can conduct group lessons by logging into the school's teacher account.

This information is displayed in the student's profile under "Details." The student indicates the reason for the cancellation in a comment, which is also displayed in the individual class.

In group classes, you can see which students canceled a lesson in the "Attendance" section.

When adding a new student, select the language they are studying in their profile. Then click on the scheduling button and choose the desired lesson time. The system will provide a list of available teachers for that time slot.

When purchasing materials, you specify the teacher who will have access to them. In addition to the teacher, the materials will be accessible to all their students. This means that access is granted to one teacher and their students.

If a teacher has no scheduled lessons or students, you can go to their profile and click on the "Delete" button. However, if the teacher has students, you should go to each student's profile and assign them another teacher.

The removed teacher will lose access to the school's materials, including those purchased from the platform's catalog. However, they will retain access to their materials.

You can connect Stripe or Fondy.

Currently, it is not possible to connect two payment systems. You can only connect one payment system in a school.

Go to the "Materials" tab, then "Personal," and create a new course. Please note that by default, the added materials are accessible to all teachers in the school.

Online courses created by the teacher will transfer to the school's account along with the teacher, but they are not owned by the school. You can copy the materials from the teacher's account to the school's materials catalog.

The school's pricing plan considers only activated students. You can add an unlimited number of students without activating them.

There is no limit. You can add an unlimited number of materials to the school's catalog.

There is no limit. The school's pricing plan considers only activated students.

No, it is free.

There is no limit. You can conduct any number of lessons in the school.

Access control is useful when you need to divide users into different access groups. Access groups are created to separate user databases, employees, and online courses by branches. Each branch's staff will only work with their own user database.

Yes, it is possible. The school should have a main administrator who will add employees in different roles and oversee the training process. Employees to conduct the training should be added as teachers, and those being trained as students. Some employees can be added as managing administrators.

The following reports are available in the school account:

Student Balances: A detailed report that includes information about the lesson packages assigned to students, the remaining lessons as of the report date, the date the student was added to the school, the last lesson package added to the balance, the last lesson conducted, and more.

Completed Lessons: This report provides information such as the teacher's full name, the date and type of the lesson (group or individual), the lesson status ("Student Absent" or "Successfully Conducted"), the package name, and the names of the students. Completed

Completed Lessons v2.0: This is an extended version of the previous report, which includes data on lesson attendance, duration, and more.

Not currently, but such feature is planned.

Currently, this option is not available on the platform.

Teachers can communicate with students in virtual classrooms (individual or group) using the platform's built-in video conferencing and chat features. There is no general chat for all users in the school, so it is recommended to use external messaging apps.

Yes, this feature is available for schools that have subscribed to the Full White Label (FWL) service.

Teachers can mark attendance in group classes, and if necessary, school administrators can also do so. In the schedule, select the relevant lesson and click on the Class attendance button.

Then, for each student, indicate their attendance status for the lesson.

Teachers and school administrators cannot share school materials with other teachers.