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How can I report an incorrect charging session?
How can I report an incorrect charging session?
Updated over 8 months ago

The EEVEE-app shows via the History-tab a complete overview of all your (charging) sessions done by the vehicle. However, in some cases the information related to the charging session can be incorrect.

Some examples of data inaccuracy can be:

  • 0 kWh registered

  • Wrong kWh registered

  • Wrong location registered

  • Charging session not registered at all

  • Charging session shown twice

You can report incorrect charging sessions by following these steps

  • Go to the History

  • Tap the charging session to show the details

  • Scroll to the bottom and tap "Report incorrect data"

A typeform will open in which you can specify what is incorrect and provide some more information towards us.

We will look into the issue as soon as possible and will keep you informed.

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