Troubleshooting & errors
Find out the reason why your car could not be connected
8 articles
Why is my car not supported?Understand how we work and where your help comes in!
Why is my vehicle in a 'pending' state?Learn all about the activation process and delays in data
What happens when a car is disconnected?Avoid incorrect insights or reimbursements caused by missing data
What happens when I change the credentials of my car account?Discover the impact on your vehicle's data connection
How to enable your BMW Charging history?Get instructions on a required step to connect your BMW
What if your car charging but this is not shown in the app?Find out when the charging session will be shown in EEVEE
How to fix BMW connection issue: 'Joint user of the vehicle'?Learn more on a common access rights issue when connecting a BMW
How to fix Ford connection issue: 'car is owned by another fleet' ?Learn more about a common connection issue for Ford & Mustang