Octopus Electroverse Help Center

Payments

Cards, credits and your energy account

10 articles

How do I redeem a credit code?

Where’s my referral credit?

When is my credit applied?

Payment methods

What payment methods are accepted?

Why has my payment method been declined?

Billing and receipts

I have some pending payments on my account, but I can’t resolve them

When will I be billed?

I don’t recognise a charge receipt

I'd like an invoice

Why have I been charged a preauthorisation on my card?