Skip to main content

Brand Subscription Settings

Self-Managed Subscriptions give brands flexibility and control over their subscriptions, offering a scalable solution that adapts to each brand’s needs while maintaining a clear and structured billing process.

How to Locate My Subscriptions


​Step 1 - Select Brand Settings Tab

Step 2 - Select Billing
Track your consumption against subscriptions allocations and stay on top of your ENDVR activity. This section provides a comprehensive look at active subscription, pending charges, and your complete payment history

My Subscriptions

Once on a subscription, your active subscriptions appear under My Subscription. Each subscription card shows:

  • The subscription type (Pay-As-You-Go or Custom).

  • Cost this month and pricing model (e.g. 3% of total sales, $4 per store, $0.25 per sign-up).

  • Usage to date (e.g. Total Sales, Stores Reached).

  • For Annual Subscriptions: the subscription expiry date.

    💡 You can select "Manage" on any active subscription to view details or make changes.

    Here you can choose to Switch to Pay-As-you-Go or Upgrade Subscription

Available Subscriptions

ENDVR offers four distinct products, each managed and billed on its own individual subscriptions. This flexibility allows your brand to be on different subscriptions states for different products at the same time.

  • Sales Incentives

  • Digital Education

  • Retail Operations

  • Consumer Cashback

Any product you haven't subscribed to yet will appear under Available Subscriptions with a "Choose a Subscription" button.

Adding a Payment Method

​

Step 1 - Go to Brand Wallet and click the + button under My Credit Cards.


​Step 2 - Enter your card details including card number, expiry date, CVV, and cardholder name.


​ Step 3 - Click Confirm to save your card.

❗ Important note: If your payment fails, your campaign will be immediately interrupted and your access to the platform may be restricted until the payment issue is resolved. You will be prompted to review and update your payment method.

Billing History

A full log of past charges is available at the bottom of the Billing page. Each entry shows:

  • Date

  • Subscription

  • Invoice number

  • Billed amount

  • Status (Paid / Outstanding)

    You can select "View Invoice" on any row to access the full invoice.

Brand Subscriptions FAQ

How are my usage allocations set?

Your campaign and usage allocations are determined based on the terms of your selected subscription. These allocations ensure your activities remain within the scope of your subscription and align with your agreed usage.

To find out more about how your Usage is displayed please visit: Understanding Your Usage Dashboard

To find out more about allocation entitlements for brand for multi-brand companies please visit: Understanding Company Settings: Subscriptions and Brand Allocations

What happens when I reach the total sales allocations for my subscription?

A campaign will automatically pause once the brand reaches the set allocations in their subscription.

Sales Campaigns:
Once your subscription reaches its total sales allocations, or Engaged Store allocation your campaign will automatically stop.
You can choose to:

  • Upgrade your subscription to increase the sales allocations by contacting Sales, or continue with our Pay-As-You-Go Pricing.

  • Wait until the next billing cycle, when the allocations resets automatically.

📌 Note: When your entitlement limit is reached, additional stores won't be able to complete your campaigns, but the campaign itself stays live. Affected stores will see the campaign as greyed out in the app, with the option to request access

📊 Note: All campaign data remains accessible even after the campaign stops.

What are the types of subscriptions available?

Annual Subscription

  • Brands pay upfront for a set period (e.g., monthly or annually).

  • Campaign benefits stay active until the billing cycle ends.

  • No additional fees apply beyond the prepaid amount.

Pay-As-You-Go

  • Brands are billed based on usage at the end of the billing period.

  • Campaigns stop immediately if the subscription is cancelled.

  • Charges apply only up to the cancellation date.

  • You can read more about Pay-As-You-Go here.

Visibility in the App

When your entitlement limit is reached:

  • Campaigns remain visible in the app but appear greyed out for stores that are blocked from accessing them due to your limit.

  • Blocked stores can request access directly from the campaign.

  • Once the limit is resolved, whether through an upgrade, enabling overage, or a credit being applied, the campaign automatically becomes accessible to those stores again. No action is required on your end, and the store will receive a push notification that the campaign is now available.

Can I add stores after launching a sales incentive campaign?

Yes. We’ve upgraded our system to give you more control. Unlike the old model where store lists were locked at launch, you can now manage store access directly within an active campaign.

  • Old Way: Groups and campaigns were permanently linked (no post-launch changes).

  • New Way: Campaigns take a "Snapshot" of your group at launch, which you can then edit individually at any time.

💡 Read more about how to do that here

What happens if I cancel my subscription?

If you cancel your subscription, all data associated with that specific subscription, including campaigns, missions, and related content, will remain active until the end of your current billing cycle.
​

After the billing cycle ends:

  • The data tied to that subscription will be permanently deleted (with no backup available).

  • Data linked to other active subscriptions will not be affected.
    ​
    OR

Subscriptions:

  • Stay active until the end of the billing period.

  • No refunds or partial credits are issued.

Pay-As-You-Go Subscriptions:

  • Campaigns are paused immediately.

  • Charges apply based on usage until the moment of cancellation.

What are “Active Stores”?

Active stores are locations that have at least one user who submitted any activity (for any brand) in the past 90 days.
​

What are “Claimed Stores”?

Claimed stores are locations that a brand activates by running a campaign - essentially moving them from inactive to active.

  • Once a store is claimed, these stores don’t count toward subscription allocations for a period of one year, giving the store remain active within that year.
    ​
    ​Note - If the store become inactive, the store will go back as unclaimed

When are stores counted toward subscription charges?

  • Engaged Stores: A store counts toward your subscription the first time a campaign is completed at that location.

  • Claimed Stores: If your brand is the first to have a completed campaign at a store, you claim that store at no cost. Claimed stores don't consume an entitlement for one year after being claimed.
    ​

  • What about inactive stores? Stores that are inactive when your campaign launches are not charged. If a store becomes active after launch and completes your campaign, they'll be billed (or claimed) at that point.


    ​What happens after the claimed store’s acquisition period ends?

    After the one-year acquisition period, the store will begin counting toward subscription entitlements if it remains active.

Can a brand be on different subscription states for different products?

Yes. Subscription states are entirely independent per product. A single brand can simultaneously be on an Annual Subscription for Sales Incentives and Pay-As-You-Go for Education, and No Contract for Consumer Cashback

Entitlements, overage rules, and free-tier allocations are all managed separately per product.

Related Articles
Did this answer your question?