Your Company Settings page gives you a real-time view of your active subscriptions and how your entitlements are distributed across brands. Depending on how your account is structured, this page will look different from one company to the next.
Access your Company Settings page under Account Management on the left hand side.
What you'll see here
The Billing section shows each active product subscription tied to your company, including:
The subscription type, name and status (e.g., Active)
The contract period
The brands included under that subscription
Click See details to view how entitlements are allocated across your brands, and to make adjustments if needed.
Single brand vs. multi-brand accounts
How this page looks depends on how many brands sit under your company subscription.
If you have one brand under your subscription
If you have one brand under your subscription
Your subscription details will mirror your brand's usage directly. What you see at the company level reflects exactly what that one brand is consuming. There is no allocation needed.
Learn more about your usage here: Understanding Your Usage Dashboard
If you have multiple brands under your subscription
If you have multiple brands under your subscription
Your entitlements are shared across all brands in the subscription, but each brand can be allocated a specific portion. This is where the data at the company level and the brand level may differ.
For example, if your brand operates under a multi-brand subscription that includes Brand America, Brand Canada, Brand EU and more, each of those brands can be allocated a set number of doors/sales. The company-level view shows your total pool. Each brand's view shows only what has been assigned to them.
Click "See Details" under each Subscription you can manage the allocations you want for each brand. Simply select "Manage Allocations".
Select "Split evenly" to split the allocation evenly across all brands.
đĄ Pro Tip: Start by allocating entitlements based on which brands run the most active campaigns. You can always adjust allocations as usage patterns become clearer. You are not locked in on first setup.
What "entitlements" means
An entitlement represents one engaged store door within your subscription. A store consumes one entitlement the first time it completes one of your campaigns in a contract period, and won't be charged again for that period, even if you target it across multiple campaigns.
When campaigns pause due to entitlements
If a brand reaches its allocated entitlement limit, additional stores are blocked from completing campaigns, but existing campaigns continue to run for stores that are already within your limit or are free to reach (claimed or already paid for this period).
Blocked stores will see affected campaigns as greyed out in the app, with the option to request access.
To unblock those stores, you can increase the allocation for that brand. Once entitlements are available again, previously blocked stores will regain access.
đĄ Keep in mind: When a campaign pauses due to entitlements, only the affected campaign type will pause, not all active campaigns. For example, if a retailer reaches their Sales Incentive entitlements, only the Sales Incentive campaign will pause. Other campaign types, will continue running as normal.
Questions?
You can reach us through the chat icon in the app or by sending an email to support@endvr.io.