There are two kinds of Waitlists:
Program-level Waitlist - A Program-level Waitlist is a Waitlist on the Program that encompasses ALL the Classes within that Program. The Waitlist becomes visible when at least one Class in a Program is full.
Class-level Waitlist - A Class-level Waitlist is a Waitlist on the Class. Waitlists on the Class will be for that one specific Class.
What is Capacity?
Capacity is the number of Enrollees who can be enrolled on a Class or a Waitlist at one time.
Program-Level Capacity
Since a Program can have more than one Class, the Program-level Waitlist applies to the Program, NOT the Class. How Class Capacity works within a Program is that the Program Capacity is equal to the total of the Class Capacities in that Program.
For example, you have a Program with three Classes. Each Class has a Capacity of 10. The total capacity, then, for that Program is 30 (10 x 3 Classes). If one of those Classes has more Enrollees than Capacity due to Admin user enrollment (i.e., the Class Capacity is "10" but there are "12" Enrollees), then the Program Capacity is reduced by the number of Enrollees over the Capacity (in this case, it would be reduced by "2").
Program-Level Waitlist
If you restrict Waitlist entry by Capacity, you need to know that the Program Capacity DOES NOT include the Waitlist Capacity. If you only want a specific number to be allowed on the Waitlist, set the Capacity at that number.
At enrollment, no more than that Capacity will be allowed into the Waitlist.
The Waitlist can also have no Capacity. If no Capacity is set on the Waitlist, an unlimited number of Enrollees can enroll in the Waitlist.
NOTE: If you need to close Waitlist spots available for enrollment, set the Waitlist capacity at the number of children on the Waitlist.
How to Add Capacity to a Program-Level Waitlist
Click on the blue pencil icon to edit the Waitlist.
When the Waitlist Editor opens, enter the number into the Capacity and click Save.
Class-Level Waitlist
NOTE: Classes Waitlists are an unlockable feature. If you don't have this feature, let support know via the chat box below, and we'll unlock it. Right now, there is no extra charge for this feature.
If you restrict Waitlist entry by Capacity, the Class Capacity DOES NOT include the Waitlist Capacity. If you only want a specific number to be allowed on the Waitlist, set the capacity at that number. At enrollment, no more than that Capacity will be allowed into the Waitlist.
How to Add Capacity to a Class-Level Waitlist
Click on the blue pencil icon to edit the Waitlist.
When the Waitlist Editor opens, enter the number into the Capacity and click Save.
Manual Waitlist
If you need to make your Waitlist visible all the time and manually add people, you will need to change this setting: "Enforce enrollment capacities." Go to the My Company page and click on the Enroll Form item in the left menu. Then uncheck the box:
When you add a Waitlist WITHOUT that setting turned on, you will see this notice (the gray notice comes up when you hover over the red caution icon):
If the "Enforce enrollment capacities" setting is NOT turned on:
The Waitlist will NOT show up on the Enroll Form
Waitlist spots will NOT be included in Auto-Billing
Waitlist Program
If the Classes or Program Waitlist options work for your setup, you may want to create a "Waitlist" Program. If you need any of the following, you may need to make your own Waitlist:
Age Restrictions
Enrollees Table/Report
Pricing
Start Date
Specific Link
See this support article for steps on how to create a "Waitlist" Program.
External Waitlist
Enrollsy’s waitlist may not be everything you hope for. If you want to use your own Google Form or some other method for gathering people onto a waitlist, you can customize the Waitlist message and add a link to your external, custom Waitlist. Follow the steps in this support article.