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How to Log In to the Customer Portal

Get started in Enrollsy by downloading the app and getting logged in

Serena Edwards avatar
Written by Serena Edwards
Updated today

You have two ways to access your Account:

  • Enrollsy App/Customer Portal

  • Account Sign-In Link

NOTE: You must either already have an Enrollsy account or be enrolled in a Program to sign in!

Please DO NOT go to Enrollsy's website to sign in.

Enrollsy App/Customer Portal

Download the Enrollsy app from one of the following:
- Apple App Store
- Google Play

Once the app is downloaded, log in with the SAME email address you used to enroll. If you don't know which email you used, please contact the company you enrolled in.

Account Sign-In Link

You can also log in using a browser - we recommend Chrome or Safari. Please contact the company you enrolled in for the account sign-in link. If the link is available on the company website, go there. DO NOT go to Enrollsy's website to sign in.

NOTE: The Account Holder can simultaneously sign in to their Enrollsy account on more than one device.

Common Email Issues Affecting Log In

  • The Primary Account Holder will need to use the SAME email address used to enroll. If you don't remember the email address you used to enroll, please contact your school Admin.

  • An Account Holder can only have one email address per Enrollsy Account. If your email is linked to multiple accounts, the system will automatically log you into one of them when using a web browser. In the Enrollsy app, you’ll see two logins with the company name—one for each account.

    For example, if you’re the Primary Account Holder on one account and a Secondary on another using the same email, the system can’t distinguish between them. To resolve this, contact the company you enrolled with and ask an admin to update or remove one of the email addresses.

  • We have a feature called Shared Access that allows a Primary Account Holder to add additional people who can independently sign in using their email address. Learn more about that feature here.

If you are having issues logging in, please reach out to the company you are enrolled with and speak to one of their administrators first. If needed, that administrator can contact us via chat or email with your issue.

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