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How Customers Consent to Receive Text Messages
How Customers Consent to Receive Text Messages

Learn how to view and respond to SMS messages sent from Enrollsy

Serena Edwards avatar
Written by Serena Edwards
Updated over a week ago

Transactional and conversational messages are required to have either implied or express consent. Transactional messages are informational, educational, or account-based.

Implied Consent

Implied consent is casual or inferred permission. If you already have a business relationship with a customer, you already have implied consent.

Express Consent

Express consent is an oral or written agreement that applies to transactional messages. Customers can grant this consent through intake forms, email, accepting terms and conditions, written or verbal agreements, or a prior or already-established relationship.

We have been required to add a compliance agreement that your customers are required to agree with to ALL Terms & Conditions in Enrollsy:

  • I consent to receive SMS messages from [Company Name]. I understand I can reply STOP at anytime to no longer receive their SMS messages.

This is a U.S. regulatory compliance rule you can read more about here.

NOTE: The ONLY way to hide this consent is if we turn off SMS texting on the company level.

How Text Messaging Works in Enrollsy

The following is important information about how text messaging works in Enrollsy:

Admins & Instructors

  • Instructors and Admin Users text Primary Account Holders through the Enrollsy app.

  • Admin Users and Instructors can send texts in a group.

  • Admins and Instructors will receive texts as actual texts in whatever Message app they use (not in the Enrollsy App itself).

  • Each company has a phone number when they first sign up with Enrollsy.

  • All messages sent, regardless of what type of user sends them (an Admin, Instructor, or Account Holder), are visible to those entities in the message history on the account.

  • See this support article to manually remove a Primary Account Holder from receiving messages.

  • Admins can view all text messages in the Notification Center in Enrollsy.

Primary Account Holders/Customers

  • Primary Account Holders receive Enrollsy text messages as actual texts in whatever Message app they use (not in the Enrollsy App itself).

  • Primary Account Holders should save this number from their enrolled company.

  • Primary Account Holders receive texts individually (even if the text was sent as a group text).

  • Primary Account Holders can respond as they do regular texts (message and data rates may apply).

  • When replying to group texts, the texts will come through to the Account Holder's individual account and will NOT be sent to the whole group.

  • If one of your Customers does NOT want to receive SMS texts, they just need to reply to a message with one of the following:

    • STOP

    • STOPALL

    • UNSUBSCRIBE

    • CANCEL

    • END

    • QUIT

    To start back, they can text "START," "YES," or "UNSTOP" to the same number.

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