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How to cancel a nurse?
H
Written by Hannah May
Updated over 3 weeks ago

If an ESHYFT nurse is no longer needed, a facility manager can cancel them.

Canceling a Nurse via the ESHYFT Facility Manager Web

  1. Log In

    1. Log in to the ESHYFT Facility Manager Web application

  2. Navigate to the 'SHIFTS' tab

  3. Locate the Confirmed Shift

    1. Find the shift the nurse is confirmed for. Click on that shift to open the shift details.

  4. Click 'CANCEL'

    1. Within the shift details, select CANCEL.

  5. Select a Cancelation Reason

    1. A pop-up window will appear asking you to select the reason for cancelation. If the cancelation is within 2 hours of the shift’s start time, you must also check the box to confirm you understand you will be billed for 2 hours of the nurse’s time at the confirmed rate.

  6. Confirmation

    1. Once you confirm and submit the pop-up, the nurse will be removed from the shift, and you’ll see a confirmation that the nurse has been canceled.

Canceling a Nurse via the ESHYFT Facility Managers mobile app

  1. Log In to the ESHYFT Facility Managers mobile app

    1. Open the Facility Managers mobile app on your mobile device and log in

  2. Access the Shifts tab

    1. Tap on the Shifts tab to view all upcoming shifts.

  3. Select the Shift

    1. Find the shift for the nurse you wish to cancel and tap on it to open the shift details.

  4. In the shift details screen, tap on the “Cancel nurse” button.

  5. Select a Cancellation Reason

    1. A pop-up window will appear asking you to select the reason for cancellation. If the cancellation is within 2 hours of the shift’s start time, you must also check the box to confirm you understand you will be billed for 2 hours of the nurse’s time at the confirmed rate.

  6. Confirmation

    1. After selecting Cancel nurse in the pop-up, the nurse will be removed from the shift, and the nurses status will be displayed as canceled.

If you have any questions, please contact your Client Support Manager or email support@eshyft.com.

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