When a property is integrated with Mews, you are able to see a Booking's reservations directly in Event Temple. You can take various actions such as adding, canceling, confirming, changing the customer, and more.
Viewing Reservations
When a group block is synced with Mews, any reservations created in Mews for the group (aka "Availability Block") will be automatically synced to Event Temple.
These reservations and reservations created in Event Temple can be seen on a booking's Reservations tab:
Adding Reservations
There are 3 scenarios where you can add new reservations to a Booking in Event Temple:
1. The Booking has a synced Group
The Reservations will be created as "pick-ups" against the synced "Availability Block" in Mews
You will only be able to add Reservations that fall within the group's room blocks
2. The Booking has no synced Group
You will be able to create Reservations for any date, room type or rate
Once Reservations are created this way, the system restricts you from syncing a group block with Mews
3. The Booking already has Reservations
When adding reservations to a Booking that already has Reservations linked, the new Reservations will be added to the same "group" of Reservations
Create New Reservations
Create New Reservations
Open a Booking's Summary page
Access the Reservations tab
Click + Add
If this is a Group Booking, the reservations will be tied to the availability block in Mews
If this is a non-group booking, the Reservations will be transient
Select the Dates
Select the Contact (aka Mews customer) or the Paymaster
Fill in the Options
Select a Rate
Select the guestroom Spaces to reserve
Note that you cannot select Spaces until you've picked a rate
Fill in the # of room reservations to create for each guestroom
Note that availability displayed is either based on the hotel's availability or the group's remaining blocks, depending on whether these are transient or group reservations
Optional: override the room rate
Click Create
Selecting the Contact (Mews Customer)
Selecting the Contact (Mews Customer)
If your property is using Contact Sync, simply select from one of the synced contacts associated with the booking. The primary contact is selected by default.
If your property is not using Contact Sync, you will need to tell Mews which Customer to use:
Match Booking Contact will only be available if there is a Customer in Mews with the same email address as the Booking's Contact. This matching Mews Customer will be assigned to all reservations that get created when you click "Create". If you have Mews Contact Sync enabled, the synced contact will already be selected for you.
Create will create a new Customer in Mews with the the first & last name of the Event Temple Contact. Note: This should only be performed once per Contact, otherwise duplicate Customers will be created in Mews. If creating multiple Reservations for a Contact, you should first create the Contact in Mews including an email address, and then use Match Booking Contact.
Search Mews will prompt you to search for a Customer in Mews by first and last name. Choose from the dropdown results that appear to select the Customer to use.
Filling in the Options
Filling in the Options
Status refers to how the spaces will be blocked in Mews and has 3 options:
Enquired - guest and availability not confirmed
Optional - guest: not confirmed; availability: confirmed and blocked
Confirmed - guest and availability both confirmed and blocked
Release Date is when the optionally blocked space categories will be released (based on the settings in Mews) if they have not yet been confirmed. This cannot be changed in Event Temple once the Reservation is saved. It can be updated in Mews if the Reservation has an Optional status.
Group Name will be automatically assigned if not specified
Confirmation email will send an email to the customer via Mews, provided it has an email address.
Link Existing Reservations
Link Existing Reservations
Use the "Link" button to search by reservation date to locate & link existing Mews reservations.
Training Video
Training Video
Important Considerations
Important Considerations
Reservations are automatically refreshed once per day
When canceling a Booking in Event Temple, we will cancel the reservations within the Reservation Group. Note - the Reservation Group cannot be canceled in Mews, therefore we do not cancel it via Event Temple.
If using Group Sync and a Booking has a Group, you will not be able to add Reservations until the Group is synced with Mews and is definite.
Reservations are not available for use in Event Temple's Documents, such as Proposals or Group Resumes. You must also enter a Group into Event Temple in order to show this information.
For more details on how syncing Groups with Mews Availability Blocks works, check out the details here!