Related Questions:
When I change a group to tentative, does it protect inventory in the PMS?
When the status of my group changes, what happens to the rooms in my PMS?
Will rooms be removed from PMS inventory when I change the group status in Event Temple?
Answer:
StayNTouch Hold Statuses determine how your guest room inventory is controlled when making changes to group statuses. These statuses are then mapped back to Event Temple so that when changes are made to the status of a Group within Event Temple it will update StayNTouch appropriately.
To view your Hold Statuses in StayNTouch:
Click on Settings
Click on Reservations
Click on Hold Statuses
IMPORTANT After making changes to Hold Statuses, please send a screenshot to Event Temple Support via the in-app chat or email support@eventtemple.com. Our team will make sure the Hold Statuses are correctly mapped in your Event Temple Account.