Due to recent security updates, HTML is no longer supported in the attendee form. This means the form will not save if it contains HTML elements (such as links).
Our team is exploring secure ways to make this functionality possible again, and a feature request has been submitted to ensure your feedback is included in future improvements. While we don’t have an exact timeline to share, we’ll keep you updated on progress.
Before You Begin
Make sure you’ve already set up the storefront integration. Check out our storefront integration guide.
Once that’s set up, you’ll have the ability to add custom fields, including checkboxes, directly to your ticket form.
Current Workaround
In the meantime, you can still add a checkbox field to your attendee form so customers confirm they’ve read your Terms and Conditions before completing their purchase.
Here’s how you can set it up:
Go to your Event Settings.
Click Attendee Information and open your template.
Click Add a custom field.
Set the input type to Checkbox.
Mark the field as Required.
Use a label such as:
I have read and agree to the Terms and Conditions (see yourdomain.com/terms)
This gives attendees a clear reference to your policies and requires their confirmation before checkout.
What Customers See
When attendees reach checkout, they’ll see your checkbox in the attendee form. They’ll need to tick the box before they can complete their purchase.
Need Help?
If you run into any issues or have questions about using custom fields, please reach out to our support team — we’re happy to assist you!