Managing ticket refunds and cancellations is an essential aspect of event organization.
In this guide, we'll show you how to handle ticket refunds and cancellations with Evey. You can cancel and refund tickets directly through Evey (recommended) or use Shopify and configure Evey for automatic cancellation of refunded tickets.
Cancel and Refund Tickets in Evey
Go to the Attendee listing page and select the attendee you want to cancel.
On the attendee detail page, scroll down and click “Cancel Ticket.”
Note: From the dropdown, you can also permanently delete a ticket. This action is irreversible, so we recommend only using it when absolutely necessary.A pop-up will appear with the option “Refund the customer.” Check this box if a refund is required. You can also add a note or select additional refund options.
Click “Yes, cancel ticket and refund.”
The ticket will be canceled, and the corresponding order will be refunded in Shopify. If the order includes multiple tickets, a partial refund will be issued.
Refund Tickets Through Shopify
To configure automatic cancellation of tickets in Evey when an order is refunded in Shopify:
From the main events list page, go to “Settings.”
Select “Order Settings.”
Enable the option for Evey to automatically cancel tickets when an order is refunded.
Note: Enabling this will cancel all tickets associated with the refunded order, not just individual ones.
FAQ
Q: Is it possible to refund tickets in bulk through Evey?
A: Unfortunately, Evey does not currently offer a bulk refund option. You may contact Shopify to see if they have a bulk refund option.
Q: I followed the instructions but didn't see the refund option. What should I do?
A: Please double-check if the tickets were purchased online. They would not have the refund option if the tickets were manually issued. To distinguish between online and manually issued tickets, look for "Purchased on order #XXXX" on the attendee list page.
Q: Can Vendor accounts process refunds for me?
A: Yes, Vendor accounts can refund tickets depending on the permissions granted to them. They will need "View attendees" and "Edit attendees" permissions to do so.