If a ticket is transferred and later canceled, the refund will always go back to the original purchaser, the person who completed the transaction.
Why the Refund Goes to the Original Purchaser
Payment Tracking: The payment is tied to the original buyer's account. Transferring a ticket does not change the payment record.
Refund Process: Refunds are processed to the source of the original payment, which means the refund will go back to the person who paid.
Ticket Transfer: A transfer only updates who can use the ticket—it doesn’t change the financial details.
Event organizers should clearly communicate this to customers. If someone who received a transferred ticket requests a refund, they need to know the refund will be issued to the original buyer, not the current holder of the ticket.
If you have any questions, feel free to contact our support team.