Welcome to Fanbase! We are excited to have your club on board. To make your onboarding process smooth and hassle-free, we have put together a step-by-step guide:
We will create your account on the platform: Once we have completed the step, we will invite the relevant admins to access the account. Those emails will receive an email inviting them to register, and once they have completed that step, they will have access.
Check club details: We will have pre-loaded some club details for you in settings, such as name, venue location and branding. Give these a quick check to ensure it's correct! You can do this by clicking on the settings cog in the top right corner, and you will then be taken to a club details page.
Connect to Stripe: We have chosen to use Stripe as the payment processor for our platform due to its industry-standard reputation for processing payments securely. To connect to Stripe:
Navigate to the settings by clicking the settings cog located in the top right corner of your portal.
Select the 'Integrations' tab within the settings menu.
Locate the Stripe integration option and click on the black 'Connect' button next to Stripe.
Follow the prompts to create or connect a Stripe Connect Express account. Once connected, you will be able to manage payment processes directly within Fanbase. This includes setting up billing plans and facilitating ticket sales. The Stripe setup process will take approximately 5-10 minutes if you have the necessary information on hand.