Once again, our tech team has proved why they're the best in the business as we have listened to your feedback and turned-around new feature releases in 21 days! This release is abundant with anti-complication technology to ensure you can provide the best product to your fans with no extra time allocated.
Take a look below:
Membership refunds 😁
Our new Membership improvements have prioritised flexibility and reporting as per request. As a result, ticket sales and memberships are now all under one umbrella!
There are four main features worth shouting about:
Enable Membership refunds for individual payments
Add membership payments logs to order view as a new tab
Add membership payment summary modal which can be launched from order area or fan view
Include membership refunds in transaction reports
Allocated Seating Improvements 🧹
Allocated Seating has just got smoother for admins. We have made three main incremental improvements to AS which give you more specificity and versatility when setting up fixtures:
Reorganise allocated seating selection to occur early on fixture setup
Allow allocated seating fixtures to be toggled between admitting season tickets and not, after creation of fixture
Allow chart season for a fixture to be changed
Guest Checkout 🏅
Guest Checkout allows your fans to purchase fixture and event tickets without the need to go through the sign up or log in process. There are 6 key features within this update which simplifies the buyer process:
Enable purchases using only an email address for fixture and event tickets
Ability to disable this feature if your club feels that way inclined
Email address can also be changed on the payment step
Guests can complete multiple purchases using the same guest account with no authentication
At any time, guests can claim their account
They are required to provide their name and set a password
This will trigger an email verification
Once verified, they are converted to a full fan account and have access to any historic purchases
Club admins can update the email address on guest orders
We are discovering, creating, testing and releasing updates for our platform every 3 weeks and would love to incorporate your feedback into an upcoming feature release.
As a result, please do not hesitate to get in touch with us at support@fanbaseclub.com if you have any thoughts on how we can improve our platform to make it easier for you to service your fans.