Promo code improvements 📈
Improvements to our promo codes give clubs the flexibility to create discounts for specific subsets of fans.
To allow for this specificity, clubs can now:
Apply promo codes to club tickets
For example 'General Seating' or 'Courtside'
Limit the number of tickets redeemed by one user
Clubs can now 'Set a maximum number of tickets that can be bought in one order using a promo code'
Apply promo codes on season tickets
Automated invoicing and payment links 💸
Clubs can now send payment links via the Ticket Office order flow on the Club Portal.
Need to collect payment for a booking?
You can process an Invoice order and Fanbase will send the fan a payment link directly to their email and generate a club-branded invoice. Once payment is confirmed the tickets will be issued.
❌ No need to liaise with finance to generate an invoice
❌ No need to keep checking on payment status to distribute tickets
❌ No need to rely on in-person payments
Step-by-step guide 👇🏼
Fan journey optimisation 🚗
Fans will now land directly on the seat map view (on allocated seating fixtures) from the fixture link.
As well as this, other improvements have been made so the fan's experience is as optimised as possible. These include:
Viewing the seat map directly from the fixture link
Fan is promoted to login/sign up or use guest checkout after select tickets
Fanbase now remembers ticket choice after fans are prompted to login/sign up or use guest checkout
Fanbase already boasts an impressive average conversion rate. Time to improve it further!
Please now use fixture-specific links when promoting games on your website and social channels. Here's how to do this.
Apple Wallet ticket redesign 📱
Until now, game tickets were silver and Fanbase branded.
Now they are entirely custom-branded with the team logo and primary colour bringing your brand to the front of the experience, where it belongs.
We are discovering, creating, testing and releasing updates for our platform every 3 weeks and would love to incorporate your feedback into an upcoming feature release.
Please do not hesitate to get in touch with us at support@fanbaseclub.com or the Intercom help bot on the Club Portal if you have any thoughts on how we can improve our platform to make it easier for you to service your fans.