You’ve heard the news: we’re closing down our activities in the UK, the Netherlands and Flanders. We want to provide you with more information about this decision and express our heartfelt gratitude for this wonderful collaboration.
Why are we closing down?
Despite offering a great service and already achieving several thousand bookings, we were unable to find an efficient way to reduce our advertising costs. Connecting a customer with an artisan continued to cost us more than anticipated, even after more than a year of operation.
After several attempts over the past 8 months to revise our advertising strategy, we concluded that our model wasn’t yet the perfect fit for the market.
What will happen to your remaining gift cards and bookings?
Bookings will remain open until 31st March, and March payments will be processed as usual in the first days of April. If you prefer, we can also cancel everything now, refund all customers and give them your contact.
We will inform clients about the closure date and send several reminders to ensure they have the best possible chance to use their gift cards or existing bookings. All slots planed after 31st March will be canceled, and those customers will be able to reschedule their standby bookings before that date.
For any remaining bookings or gift cards unused after 31st March, we will refund customers and connect them with you directly so they can arrange a slot with you. Naturally, there will be no Wecandoo commission on these bookings.
We advise you to add as many slots as possible before 31st March, so that customers can reschedule easily from their personnal account.
Who to contact?
If you have any questions, you can reach out to us at artisans@wecandoo.com – we’re here to help.
A Heartfelt Thank You
It has been an absolute honour to collaborate with such talented and passionate artisans. Your dedication, creativity, and craftsmanship have been nothing short of inspiring. Together, we’ve created unforgettable experiences that have brought joy and discovery to many customers.
The impact of your work has been profound, and it has been a privilege to help showcase your artistry.
As we navigate this transition, please know we are here to support you every step of the way. If you have any questions or need assistance, do not hesitate to get in touch.
Thank you once again for your incredible work and for being such a cherished part of the Wecandoo family.
With gratitude and admiration,
The Wecandoo Team 💙