📜 Cancellation policy
A client has the right to cancel or reschedule without penalty up to 4 days before the workshop. They can cancel or reschedule their booking up to 5 times. After that, the client will not be able to reschedule on their own, and must contact our operationnal and support team.
If a customer wants to cancel their workshop less than 4 days before, they can't do it by themself from their account. They must fill out a contact form and we will respond within 24 hours of their request.
👀 Exceptions
In the vast majority of cases, we systematically refuse postponements less than 4 days before the workshop. Clients are reminded of the deadline when they register, D-10 and D-5 before the workshop. We explain this in an educational way to make them aware of the organisational, financial and psychological destabilisation caused by late cancellations. They are invited to share their booking with someone as it is not nominative.
However, just as we are extremely understanding of cancellations by our artisans, we are more flexible in the case of exceptional circumstances (death of a loved one, loved one at the end of life) and in the case of illness (we ask for a medical certificate to authorise a postponement). You will of course be informed!
In all other cases, if we have any doubts and feel that the request is justified, we will ask for your opinion.
🤝 If you authorise an unscheduled cancellation, it is possible to reissue gift cards and/or people on standby: just ask us.
📞 What should I do if a customer contacts me to ask for a postponement?
If you wish to accept their request for a postponement after the deadline, simply let us know so that we can arrange their attendance and the relevant invoices as quickly as possible.
⚠️ Please note: this must not affect the workshop! The same applies to 'direct' bookings: Wecandoo conditions take precedence as soon as there is at least one Wecandoo member.
If you wish to decline the customer's request for a postponement, you have every right to do so, but we understand that it is sometimes difficult to make it clear to the customer. If you don't want to handle the situation, you can simply redirect them to us, explaining that this is not your responsibility: if we have the slightest doubt, we will come to you to ask for your confirmation or your agreement.
Don't hesitate to contact us on the chatbox in your artisan back-office, or at artisans@wecandoo.com
✨The Wecandoo team ✨