First of all, customers are obliged to inform you of their absence. It's a matter of courtesy and responsibility. If we authorise a postponement outside the deadline, particularly in cases of force majeure, you will be informed by our OPS team.
If a participant does not turn up, you will be charged for their 'attendance' by default, unless you authorise them to reschedule anyway.
In this case, please provide us with the following information via the chatbox in your artisan back-office or by email (artisans@wecandoo.com)
Name and surname (customer)
Booking number
Date of the workshop in question
Don't hesitate to contact us on the chatbox in your artisan back-office, or at artisans@wecandoo.com
✨The Wecandoo team ✨