If you need to review a previously archived ticket, you can easily regain access by following these steps:
Simply click the "Reopen" button associated with the archived ticket.
Click "OK" from the confirmation modal.
The Ticket status will be changed from Archived to Open.
By clicking the "Reopen" button, you can seamlessly retrieve archived tickets, allowing you to review them again as needed. This straightforward process ensures easy access and convenient review of previously archived tickets.