In the Inbox, a channel refers to a dedicated space or thread where conversations and messages are organized and grouped together based on a specific topic, case, or team members. It serves as a virtual room for collaboration, allowing team members and clients to communicate, share ideas, and make decisions in one central location.
Each channel in the Inbox acts as a distinct conversation thread, making it easier to stay organized and focused on different discussions or cases. For instance, you can create channels for individual clients or specific cases. By doing so, all related communication and information related to that particular topic or case will be consolidated within that channel.
In summary, a channel in the Inbox is like a designated chat room where team members and clients can exchange messages, share media, and collaborate effectively while keeping discussions related to a particular context or topic well-structured and accessible in one place.