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How to Assign Contributors within Unassigned Cases?

Updated over 2 years ago

In the Control Center, managing unassigned cases becomes more efficient with the Unassigned Case category.

Assign Contributors within Unassigned Cases

Here's how you can quickly assign team members to unassigned cases:

  1. View Unassigned Cases

    Click on the "show" option beside the Unassigned Case title to view all the lists of unassigned cases in one place.

  2. Assign a Team Member

    Select the team member from the list whom you want to assign to a specific case.

  3. Click Assign

    After selecting the team member, click the "Assign" button to assign them to the chosen case.

By following these steps, you can streamline the process of assigning team members to unassigned cases without the need to open each case individually. This time-saving feature in the Control Center helps you manage case assignments efficiently and ensure smooth workflow distribution among your team.

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