Every computer and browser behaves a little differently. Most issues resolve with a refresh. Work through the steps below in order.
Refresh First
Windows:
Ctrl + RMac:
Command + R
Refreshing does not lose data. A browser cache or a brief connection delay can make figures lag or a screen appear frozen.
If a refresh does not clear it, try a hard reload, covered below.
Saving
Feasly saves automatically as inputs are typed. There is no save action for feasibility inputs, and nothing is lost by navigating away or closing the browser.
Buttons or Sections Not Active
Feasly validates inputs before enabling an action, so nothing is missed.
An inactive button in a dialog, such as Add Funding Source or Timeline Settings, usually means a required field or dropdown has not been completed. Check every field in the dialog, including dropdowns.
Some sections stay locked until an earlier one is complete. Hover a locked item to see its status.
Built for Big Screens
Feasly is designed for desktop and tablet. On a smaller screen a Built for big screens message appears.
Reduce the browser zoom level
Maximise the browser window rather than running it part-width
Recommended: iPad in landscape, or desktop
Reports Opening a Print Dialog
Where Export opens a print dialog instead of downloading a file, the cause is the browser's own print and download settings rather than Feasly.
Firefox is the most common cause. Its print-to-file handling is less capable than Chrome or Safari, and reports can save in a form that will not open cleanly. Switching browser is the quickest fix.
On any browser, check the download settings, and check whether PDFs are set to open in a preview rather than save to a folder.
Hard Reload
Forces the browser to pull fresh data and clear stored tokens.
Google Chrome, Windows or Mac
Google Chrome, Windows or Mac
Right-click anywhere on the page and select Inspect.
A tools panel opens at the side or bottom.
Right-click the browser Refresh icon to see the options.
Select Empty Cache & Hard Reload
Shortcuts: Ctrl + Shift + R on Windows, Command + Shift + R on Mac. These work but do not clear the cache as fully as the right-click method.
Safari, Mac only
Safari, Mac only
Safari has no one-click hard reload. Press Option + Command + E to empty all caches, then refresh with Command + R.
Mozilla Firefox]
Mozilla Firefox]
Hold Shift and click the Refresh icon, or press Ctrl + Shift + R on Windows or Command + Shift + R on Mac. This clears the cache for Feasly only.
Browser Restrictions
Browser settings can block the scripts Feasly needs, most often on first use.
Google Chrome, Windows or Mac
Google Chrome, Windows or Mac
Click the icon beside the URL and allow Pop-ups and redirects.
Go to Site Settings, then Privacy & Security, then JavaScript, and set it to Allow (Default).
Safari, Mac only
Safari, Mac only
Safari then Settings.
Security, then enable JavaScript.
Privacy, then disable cross-site tracking.
Websites, then Pop-up windows, and select Allow.
If restrictions are not the cause, try an incognito or private window, or a different browser.
Company Firewalls and Networks
Company firewalls and IT security settings can block Feasly's API calls, which the platform needs to load and save data. The Feasly domain may need to be allowed.
The Feasly team can work directly with an IT team to resolve this.
Still Stuck
Message the team through chat with:
What happened, and what was being done at the time
A screenshot
The browser in use
Whether VPN software is installed
Whether a company firewall or restricted network is in place