Feedbackly’s Summary page view combines the key results of your surveys.
When opening the Summary, the results are shown from the last 7 days by default. If you want to change the time range, click Filters in the top right corner.
You can also filter data for each specific survey and review the surveys you want to see in more in detail.
Displayed on the page are general trends:
Average satisfaction: Average satisfaction in the filtered surveys in the selected time range
Number of responses: The amount of responses in the filtered surveys within the selected time range
NPS: The NPS score from the selected time range and from the selected surveys
Average satisfaction in organization: Satisfaction in the organization surveys where are satisfaction questions
Number of responses in organization: The total amount of responses in your organization
NPS in organization: NPS score in the whole organization. The score considers all the surveys where exist NPS questions
The comparison in each part is made between the exact previous time range. For example, if you filter the last 30 days, the comparison is made from the 30 before that.
Below the general view of trends, you can see graphs of the key KPIs: number of responses, average satisfaction, as well as a daily NPS graph.