Analyze

Learn who buys, who churns, who browses, who leaves, and why

16 articles in this collection
Written by Michaela Isaksson and Kristian Stolt

Basics Of Customer Experience KPI's

Emotional Experience & EVI®

emotional experience, Emotional Value Index™, EVI®

Written by Kristian Stolt
Updated over a week ago

NPS® (Net Promoter Score®)

NPS, net promoter score, KPI

Written by Michaela Isaksson
Updated over a week ago

CES (Customer Effort Score)

CES, customer effort score, KPI, effortless

Written by Michaela Isaksson
Updated over a week ago

CSAT (Customer Satisfaction Score)

CSAT, customer satisfaction score, KPI, customer satisfaction

Written by Michaela Isaksson
Updated over a week ago

Analyze

Root Cause Analysis / Filtering based on responses

filter, analytics, root cause, root cause analysis, analyse, analyze

Written by Michaela Isaksson
Updated over a week ago

How the Analytics filters work

analytics, compare, filter, analyze, analyse

Written by Michaela Isaksson
Updated over a week ago

The response list

analytics, response, filter, PDF, download, CSV, Excel

Written by Michaela Isaksson
Updated over a week ago

Get familiar with the Reporting options

save view, PDF, share results, report, load view

Written by Michaela Isaksson
Updated over a week ago

Customizable Dashboards

advanced analytics, custom, tailormade, whitelabel, look and feel

Written by Kristian Stolt
Updated over a week ago

Bookmarking your favorite views

save, load, bookmark

Written by Michaela Isaksson
Updated over a week ago

Customer Journey

Build your customer journey map

customer journey, customer journey map, CJ map, CJ, customer journey mapping, customerjourney

Written by Michaela Isaksson
Updated over a week ago

Feedbackly Summary Dashboard

How Summary Dashboard view works

summary Dashboard, view, analyze, compare

Written by Michaela Isaksson
Updated over a week ago

Touchpoint ranking in the Summary Dashboard

touchpoint, ranking, compare, KPI, NPS®

Written by Michaela Isaksson
Updated over a week ago

Feedbackly Analytics in real-time

How do I hide questions from the view?

hide, view, questions, responses

Written by Michaela Isaksson
Updated over a week ago

Automated weekly report

How to order the weekly report

weekly email report, digest, email

Written by Michaela Isaksson
Updated over a week ago

How to delete responses

How to delete responses

delete feedback, delete data, remove feedbacks, responses, delete

Written by Michaela Isaksson
Updated over a week ago