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Analyze

Analyze

Learn who buys, who churns, who browses, who leaves, and why

By Michaela and 2 others3 authors17 articles

Basics Of Customer Experience KPI's

Emotional Experience & EVI®

NPS® (Net Promoter Score®)

CES (Customer Effort Score)

CSAT (Customer Satisfaction Score)

Root Cause Analysis / Filtering based on responses

Satisfaction scale

How the Analytics filters work

The response list

Get familiar with the Reporting options

Customizable Dashboards

Bookmarking your favorite views

Customer Journey

Build your customer journey map

Feedbackly Summary Dashboard

How Summary Dashboard view works

Touchpoint ranking in the Summary Dashboard

Feedbackly Analytics in real-time

How do I hide questions from the view?

Automated weekly report

How to order the weekly report

How to delete responses

How to delete responses

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