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Analyze
Analyze
Learn who buys, who churns, who browses, who leaves, and why
16 articles in this collection
Written by
Michaela Isaksson
and
Kristian Stolt
Basics Of Customer Experience KPI's
Emotional Experience & EVI®
emotional experience, Emotional Value Index™, EVI®
Written by
Kristian Stolt
Updated over a week ago
NPS® (Net Promoter Score®)
NPS, net promoter score, KPI
Written by
Michaela Isaksson
Updated over a week ago
CES (Customer Effort Score)
CES, customer effort score, KPI, effortless
Written by
Michaela Isaksson
Updated over a week ago
CSAT (Customer Satisfaction Score)
CSAT, customer satisfaction score, KPI, customer satisfaction
Written by
Michaela Isaksson
Updated over a week ago
Analyze
Root Cause Analysis / Filtering based on responses
filter, analytics, root cause, root cause analysis, analyse, analyze
Written by
Michaela Isaksson
Updated over a week ago
How the Analytics filters work
analytics, compare, filter, analyze, analyse
Written by
Michaela Isaksson
Updated over a week ago
The response list
analytics, response, filter, PDF, download, CSV, Excel
Written by
Michaela Isaksson
Updated over a week ago
Get familiar with the Reporting options
save view, PDF, share results, report, load view
Written by
Michaela Isaksson
Updated over a week ago
Customizable Dashboards
advanced analytics, custom, tailormade, whitelabel, look and feel
Written by
Kristian Stolt
Updated over a week ago
Bookmarking your favorite views
save, load, bookmark
Written by
Michaela Isaksson
Updated over a week ago
Customer Journey
Build your customer journey map
customer journey, customer journey map, CJ map, CJ, customer journey mapping, customerjourney
Written by
Michaela Isaksson
Updated over a week ago
Feedbackly Summary Dashboard
How Summary Dashboard view works
summary Dashboard, view, analyze, compare
Written by
Michaela Isaksson
Updated over a week ago
Touchpoint ranking in the Summary Dashboard
touchpoint, ranking, compare, KPI, NPS®
Written by
Michaela Isaksson
Updated over a week ago
Feedbackly Analytics in real-time
How do I hide questions from the view?
hide, view, questions, responses
Written by
Michaela Isaksson
Updated over a week ago
Automated weekly report
How to order the weekly report
weekly email report, digest, email
Written by
Michaela Isaksson
Updated over a week ago
How to delete responses
How to delete responses
delete feedback, delete data, remove feedbacks, responses, delete
Written by
Michaela Isaksson
Updated over a week ago