Contact Lists
If you haven't created your own contact list yet, download a template here.
Contact lists are used for email and SMS campaigns. You can view contact in the Touchpoints view under the Contact Lists tab.
When you click on an already created contact list, you can edit the contacts in the list, export all contacts to CSV, edit privacy policy or the visual appearance of the touchpoint. You can also add your custom logo or emit metadata.
On this page you can also add contacts from the Upload Contacts button. If you wish, you can delete more than one selected contact from the Bulk Actions button, or delete individual contacts from the trash can icon on the right side of the page.
Metadata
You can also enrich the feedback you will be collecting by adding metadata to your contact list.
Note: when adding metadata to your contact list and uploading it to Feedbackly dashboard, the header columns change to alphabetical order, except for the A1 column which includes "email".
Unsubscribe List
With the unsubscribe list you can view, delete and export contacts that have unsubscribed from receiving emails from you.
Please note that deleting the uploaded SMS contact lists that contain metadata before respondents have answered the survey, also deletes the metadata.
