If you haven't created your own contact list yet, you can download a template from here.
Contact lists are used for email and SMS campaigns. You can view contact lists starting from Collect and then continuing to the Touchpoints view and selecting the Contact Lists tab.
On this page you can also add contacts from the Upload Contacts button. If you wish, you can delete more than one selected contact from the Bulk Actions button, or delete individual contacts from the Trash button on the right side of the page.
You can also enrich the feedback you will be collecting by adding metadata to your contact list, read more on metadata here.
Note: when adding metadata to your contact list and uploading it to Feedbackly dashboard, the header columns change to alphabetical order, except for the A1 column which includes "email".
Remember to save your changes after editing!
With the unsubscribe list you can view, delete and export contacts that have unsubscribed from receiving emails from you.
You can find the Unsubscribe List by starting from Collect and selecting Touchpoints, then Contact Lists and finally Unsubscribe List.
The Unsubscribe List shows all the persons and their emails that have selected to unsubscribe from receiving emails from you and when they have chosen to do so.
Please note that deleting the uploaded SMS contact lists that contain metadata before respondents have answered the survey, also deletes the metadata.
If however you would need to delete the contacts (provided you don't need the user info), you can go ahead and delete only those but not the actual contact list.