All Collections
Collect
Collect feedback through website, online store, email, or in-store
How to copy a survey / use an existing survey as a template
Using survey templates
How to create a survey
Question types and common use cases for each question type
How to create mandatory questions
Setting question probability
How to enable multiple choices in the "Word Choice" question type
Survey not showing
Sending surveys via WhatsApp
Quick guide to publishing a survey
How to send out surveys from Hubspot
Adding Feedbackly Surveys into ServiceNow
What is a touchpoint?
Contact Lists
Testing your survey in a live environment
Integrating a Feedbackly survey with Intercom
How to send Feedbackly surveys from Lyyti
How to change surveys for an existing Web Widget
How to use metadata to enrich email lists
How to add metadata to your surveys
How to add metadata via touchpoints
Setting up a multilingual email campaign
Setting up a multilingual SMS campaign
How to move a touchpoint to a different team
Avoiding duplicate replies by limiting one response per respondent
Deactivating a website survey
Deactivate a survey without deleting it
Launch Email or SMS campaign as an API action
Adding dynamic metadata values to the email template body
How to implement survey within your app
Link/QR setup and publishing
How to add the Web widget script to your website
Setting up the Web Widget triggering parameters
Triggering a widget programmatically
Survey scheduling and recurring campaign setup
Email campaign setup
Embedding the Feedbackly survey to your own email tool
Email campaign scheduling or recurring campaign
SMS Campaign setup
SMS Campaign scheduling and setting up recurring campaigns
Converting legacy web widgets
Editing legacy web widgets
Adding the website script to Google Tag Manager
Multilingual SMS campaign
Multilingual email campaign
Backplate essentials
Terminal battery “unknown”
See Troubleshooting section for known Terminal issues
Touchless mode for Feedbackly terminals
Installing the Feedbackly Survey app on iPad
Publishing a survey when you signed up via the Feedbackly iPad App
How to publish a survey to the Feedbackly App if you signed up via our website
How to Change the Survey on your Feedbackly iPad App
How to publish a survey to multiple iPads simultaneously
Feedback terminal placement and how it affects response rates
Do I need to buy the hardware for the feedback terminal?
How to lock the Feedbackly iPad App for retail use / guided access
How to restart Feedbackly terminal?
Where can I find the Survey Authorization code in the Dashboard?