Collect

How to copy a survey / use an existing survey as a template

copy, survey, duplicate, template, publish, copying a survey to another team, moving survey to another team

Written by Gustav Thomasson
Updated over a week ago

Using survey templates

survey, survey template

Written by Kristian Stolt
Updated over a week ago

How to create a survey

create, survey, template, launch, new

Written by Michaela Isaksson
Updated over a week ago

Question types and common use cases for each question type

Written by Michaela Isaksson
Updated over a week ago

How to create mandatory questions

compulsory, question, force

Written by Michaela Isaksson
Updated over a week ago

Setting question probability

Written by Michaela Isaksson
Updated over a week ago

How to enable multiple choices in the "Word Choice" question type

word choice, multiple choice, choice

Written by Michaela Isaksson
Updated over a week ago

Survey not showing

inactive, inaccessible, survey not showing, no active survey

Written by Michaela Isaksson
Updated over a week ago

How to add a custom logo for a touchpoint

custom, logo, company logo, brand, image

Written by Michaela Isaksson
Updated over a week ago

How to customize the visual appearance of your surveys

visual appearance, visualization, touchpoint, survey, organisation level modification, survey appearance, high contrast, high contrast mode

Written by Michaela Isaksson
Updated over a week ago

How to add multiple languages to your survey

languages, how to add different languages, language, adding languages

Written by Michaela Isaksson
Updated over a week ago

How to send surveys from Whatsapp

Whatsapp, survey, send, message, link

Written by Michaela Isaksson
Updated over a week ago

Quick guide on how to publish a survey

publish survey, publish, active survey

Written by Michaela Isaksson
Updated over a week ago

How to send out surveys from Hubspot

Hubspot / Metadata / email campaigns / email surveys

Written by Santiago Velázquez
Updated over a week ago

Adding Feedbackly Surveys into ServiceNow

duplicate, email, SMS, ServiceNow, IT Solution Spot, service desk, automation

Written by Jasmin Rajava
Updated over a week ago

What is a touchpoint?

channel, touchpoint, source, collect, sms, email, web widget, link, QR code, tool

Written by Michaela Isaksson
Updated over a week ago

Contact Lists

contact list, name, email, sms, metadata, Excel, unsubscribe

Written by Jasmin Rajava
Updated over a week ago

Testing your survey in a live environment

web widget, test, live, webpage, online

Written by Kristian Stolt
Updated over a week ago

Integrating a Feedbackly survey with Intercom

integrate, Intercom, chat, survey, intercom macro, saved reply, saved replies

Written by Michaela Isaksson
Updated over a week ago

How to change the survey default language

language, default, survey, touchpoint

Written by Jasmin Rajava
Updated over a week ago

Where can I find the link / survey ID (identification)

ID, touchpoint, identification, link, URL

Written by Michaela Isaksson
Updated over a week ago

How to add survey logic to your questions

logic, next question, restrict, answer, chain, survey

Written by Michaela Isaksson
Updated over a week ago

Can I activate different surveys for different touchpoints?

multiple, different, survey, touchpoint, publish

Written by Michaela Isaksson
Updated over a week ago

How to add a link to your survey's "Thank You" screen

link, redirect url, website, thank you screen, re-direct

Written by Michaela Isaksson
Updated over a week ago

Additional settings for surveys

question timeout, final screen timeout, redirect

Written by Michaela Isaksson
Updated over a week ago

How to use metadata to enrich email lists

email, metadata, customer, data, enrich, enriched, contact list, excel, column, value, CSV, XLSX

Written by Michaela Isaksson
Updated over a week ago

How to add metadata to your surveys

email, sms, contact list, metadata, enhance, enrich, link

Written by Michaela Isaksson
Updated over a week ago

How to add metadata via touchpoints

metadata, metadata to surveys, touchpoint

Written by Michaela Isaksson
Updated over a week ago

Setting up a multilingual email campaign

multilingual, multilingual campaign, multi lingual campaign, languages, email, email campaign, translation

Written by Michaela Isaksson
Updated over a week ago

Setting up a multilingual SMS campaign

multilingual, multilingual campaign, multi lingual campaign, languages, sms, sms campaign, translation

Written by Michaela Isaksson
Updated over a week ago

How to move a touchpoint to a different team

Written by Jasmin Rajava
Updated over a week ago

How to avoid duplicate answers by limiting one response per respondent

E-mail, SMS, limit, response amount, duplication, duplicate

Written by Gustav Thomasson
Updated over a week ago

How to deactivate a website survey

Web Widget, turn off, remove

Written by Gustav Thomasson
Updated over a week ago

Instructions for closing a survey without deleting it

survey, pause, delete, don't show

Written by Michaela Isaksson
Updated over a week ago

Adding dynamic metadata values in the email template body

email template, email, template body, email use case, dynamic metadata, dynamic metadata value,

Written by Michaela Isaksson
Updated over a week ago

How to implement survey within your app

app, survey in app, application

Written by Jasmin Rajava
Updated over a week ago

Link/QR setup and publishing

link, QR code, launch, existing link

Written by Michaela Isaksson
Updated over a week ago

How to add the Web widget script to your website

embed, script, website, Web Widget, HTML

Written by Michaela Isaksson
Updated over a week ago

Setting up the Web Widget triggering parameters

web widget, default language, advanced settings, survey display options, website, survey online

Written by Michaela Isaksson
Updated over a week ago

Triggering a widget programmatically

trigger, Javascript, widget, parameter, website

Written by Michaela Isaksson
Updated over a week ago

Survey scheduling and recurring campaign setup

timing, recurring, schedule, weekly, monthly, Email, SMS

Written by Michaela Isaksson
Updated over a week ago

Email campaign setup

email, touchpoint, csv, Excel, contact list, metadata, email template

Written by Michaela Isaksson
Updated over a week ago

Embedding the Feedbackly survey to your own email tool

Email, email campaign, email survey, html, salesforce, embed, visual appearance, visualization, customization

Written by Michaela Isaksson
Updated over a week ago

Email campaign scheduling or recurring campaign

Delay, later

Written by Michaela Isaksson
Updated over a week ago

SMS Campaign setup

SMS, sms campaign, sending sms, text message

Written by Michaela Isaksson
Updated over a week ago

SMS Campaign scheduling and setting up recurring campaigns

SMS, scheduling, recurring, launch, later, delay

Written by Michaela Isaksson
Updated over a week ago

Converting legacy web widgets

webwidget

Written by Michaela Isaksson
Updated over a week ago

Editing legacy web widgets

webwidget

Written by Michaela Isaksson
Updated over a week ago

Adding the website script to Google Tag Manager

script, Google Tag Manager, HTML, tag, tags, custom, GTM

Written by Kristian Stolt
Updated over a week ago

Backplate essentials

backplate, terminal, essentials, graphical requirements, measurements

Written by Jasmin Rajava
Updated over a week ago

Terminal battery “unknown”

Terminal, touchpoint, unknown, battery

Written by Jasmin Rajava
Updated over a week ago

See Troubleshooting section for known Terminal issues

help, support, terminal, touchpoint issue

Written by Michaela Isaksson
Updated over a week ago

Touchless mode for Feedbackly terminals

touchless, touchless mode, terminal, collect feedback

Written by Jasmin Rajava
Updated over a week ago

Installing the Feedbackly Survey app on iPad

survey iPad app, iOS, tablet

Written by Gustav Thomasson
Updated over a week ago

How to publish a survey to the Feedbackly App if you signed up via the Feedbackly iPad App

iPad, iPad App, survey program, iOS

Written by Michaela Isaksson
Updated over a week ago

How to publish a survey to the Feedbackly App if you signed up via our website

iPad, publish

Written by Michaela Isaksson
Updated over a week ago

How to Change the Survey on your Feedbackly iPad App

authorization code, iPad, publish survey

Written by Michaela Isaksson
Updated over a week ago

How to publish a survey to multiple iPads simultaneously

authorization code, iPad, multiple iPads

Written by Michaela Isaksson
Updated over a week ago

Feedback terminal placement and how it affects response rates

response rate, location, flow, bottleneck

Written by Gustav Thomasson
Updated over a week ago

Do I need to buy the hardware for the feedback terminal?

feedback stand, iPad

Written by Michaela Isaksson
Updated over a week ago

How to lock the Feedbackly iPad App for retail use / guided access

iPad, guided access, restrict access, limit, lock survey

Written by Michaela Isaksson
Updated over a week ago

How to restart Feedbackly terminal?

Reboot, restart, power cord, electrical, battery, charge,

Written by Jasmin Rajava
Updated over a week ago

Where can I find the Survey Authorization code in the Dashboard?

authorization code, iPad, ID

Written by Michaela Isaksson
Updated over a week ago