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Collect feedback through website, online store, email, or in-store
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63 articles in this collection
Written by
Michaela Isaksson,
Kristian Stolt,
Gustav Thomasson
and 2 others
Create and manage surveys
How to copy a survey / use an existing survey as a template
copy, survey, duplicate, template, publish, copying a survey to another team, moving survey to another team
Written by
Gustav Thomasson
Updated over a week ago
Using survey templates
survey, survey template
Written by
Kristian Stolt
Updated over a week ago
How to create a survey
create, survey, template, launch, new
Written by
Michaela Isaksson
Updated over a week ago
Question types and common use cases for each question type
Written by
Michaela Isaksson
Updated over a week ago
How to create mandatory questions
compulsory, question, force
Written by
Michaela Isaksson
Updated over a week ago
Setting question probability
Written by
Michaela Isaksson
Updated over a week ago
How to enable multiple choices in the "Word Choice" question type
word choice, multiple choice, choice
Written by
Michaela Isaksson
Updated over a week ago
Survey not showing
inactive, inaccessible, survey not showing, no active survey
Written by
Michaela Isaksson
Updated over a week ago
Survey features
How to add a custom logo for a touchpoint
custom, logo, company logo, brand, image
Written by
Michaela Isaksson
Updated over a week ago
How to customize the visual appearance of your surveys
visual appearance, visualization, touchpoint, survey, organisation level modification, survey appearance, high contrast, high contrast mode
Written by
Michaela Isaksson
Updated over a week ago
How to add multiple languages to your survey
languages, how to add different languages, language, adding languages
Written by
Michaela Isaksson
Updated over a week ago
Publish surveys
How to send surveys from Whatsapp
Whatsapp, survey, send, message, link
Written by
Michaela Isaksson
Updated over a week ago
Quick guide on how to publish a survey
publish survey, publish, active survey
Written by
Michaela Isaksson
Updated over a week ago
How to send out surveys from Hubspot
Hubspot / Metadata / email campaigns / email surveys
Written by
Santiago Velázquez
Updated over a week ago
Adding Feedbackly Surveys into ServiceNow
duplicate, email, SMS, ServiceNow, IT Solution Spot, service desk, automation
Written by
Jasmin Rajava
Updated over a week ago
What is a touchpoint?
channel, touchpoint, source, collect, sms, email, web widget, link, QR code, tool
Written by
Michaela Isaksson
Updated over a week ago
Contact Lists
contact list, name, email, sms, metadata, Excel, unsubscribe
Written by
Jasmin Rajava
Updated over a week ago
Testing your survey in a live environment
web widget, test, live, webpage, online
Written by
Kristian Stolt
Updated over a week ago
Integrating a Feedbackly survey with Intercom
integrate, Intercom, chat, survey, intercom macro, saved reply, saved replies
Written by
Michaela Isaksson
Updated over a week ago
Survey settings
How to change the survey default language
language, default, survey, touchpoint
Written by
Jasmin Rajava
Updated over a week ago
Where can I find the link / survey ID (identification)
ID, touchpoint, identification, link, URL
Written by
Michaela Isaksson
Updated over a week ago
How to add survey logic to your questions
logic, next question, restrict, answer, chain, survey
Written by
Michaela Isaksson
Updated over a week ago
Can I activate different surveys for different touchpoints?
multiple, different, survey, touchpoint, publish
Written by
Michaela Isaksson
Updated over a week ago
How to add a link to your survey's "Thank You" screen
link, redirect url, website, thank you screen, re-direct
Written by
Michaela Isaksson
Updated over a week ago
Additional settings for surveys
question timeout, final screen timeout, redirect
Written by
Michaela Isaksson
Updated over a week ago
Advanced survey settings
How to use metadata to enrich email lists
email, metadata, customer, data, enrich, enriched, contact list, excel, column, value, CSV, XLSX
Written by
Michaela Isaksson
Updated over a week ago
How to add metadata to your surveys
email, sms, contact list, metadata, enhance, enrich, link
Written by
Michaela Isaksson
Updated over a week ago
How to add metadata via touchpoints
metadata, metadata to surveys, touchpoint
Written by
Michaela Isaksson
Updated over a week ago
Setting up a multilingual email campaign
multilingual, multilingual campaign, multi lingual campaign, languages, email, email campaign, translation
Written by
Michaela Isaksson
Updated over a week ago
Setting up a multilingual SMS campaign
multilingual, multilingual campaign, multi lingual campaign, languages, sms, sms campaign, translation
Written by
Michaela Isaksson
Updated over a week ago
How to move a touchpoint to a different team
Written by
Jasmin Rajava
Updated over a week ago
How to avoid duplicate answers by limiting one response per respondent
E-mail, SMS, limit, response amount, duplication, duplicate
Written by
Gustav Thomasson
Updated over a week ago
How to deactivate a website survey
Web Widget, turn off, remove
Written by
Gustav Thomasson
Updated over a week ago
Instructions for closing a survey without deleting it
survey, pause, delete, don't show
Written by
Michaela Isaksson
Updated over a week ago
Digital Touchpoints
Adding dynamic metadata values in the email template body
email template, email, template body, email use case, dynamic metadata, dynamic metadata value,
Written by
Michaela Isaksson
Updated over a week ago
How to implement survey within your app
app, survey in app, application
Written by
Jasmin Rajava
Updated over a week ago
Link/QR setup and publishing
link, QR code, launch, existing link
Written by
Michaela Isaksson
Updated over a week ago
How to add the Web widget script to your website
embed, script, website, Web Widget, HTML
Written by
Michaela Isaksson
Updated over a week ago
Setting up the Web Widget triggering parameters
web widget, default language, advanced settings, survey display options, website, survey online
Written by
Michaela Isaksson
Updated over a week ago
Triggering a widget programmatically
trigger, Javascript, widget, parameter, website
Written by
Michaela Isaksson
Updated over a week ago
Survey scheduling and recurring campaign setup
timing, recurring, schedule, weekly, monthly, Email, SMS
Written by
Michaela Isaksson
Updated over a week ago
Email campaign setup
email, touchpoint, csv, Excel, contact list, metadata, email template
Written by
Michaela Isaksson
Updated over a week ago
Embedding the Feedbackly survey to your own email tool
Email, email campaign, email survey, html, salesforce, embed, visual appearance, visualization, customization
Written by
Michaela Isaksson
Updated over a week ago
Email campaign scheduling or recurring campaign
Delay, later
Written by
Michaela Isaksson
Updated over a week ago
SMS Campaign setup
SMS, sms campaign, sending sms, text message
Written by
Michaela Isaksson
Updated over a week ago
SMS Campaign scheduling and setting up recurring campaigns
SMS, scheduling, recurring, launch, later, delay
Written by
Michaela Isaksson
Updated over a week ago
Converting legacy web widgets
webwidget
Written by
Michaela Isaksson
Updated over a week ago
Editing legacy web widgets
webwidget
Written by
Michaela Isaksson
Updated over a week ago
Adding the website script to Google Tag Manager
script, Google Tag Manager, HTML, tag, tags, custom, GTM
Written by
Kristian Stolt
Updated over a week ago
Feedbackly Terminal
Backplate essentials
backplate, terminal, essentials, graphical requirements, measurements
Written by
Jasmin Rajava
Updated over a week ago
Terminal battery “unknown”
Terminal, touchpoint, unknown, battery
Written by
Jasmin Rajava
Updated over a week ago
See Troubleshooting section for known Terminal issues
help, support, terminal, touchpoint issue
Written by
Michaela Isaksson
Updated over a week ago
Touchless mode for Feedbackly terminals
touchless, touchless mode, terminal, collect feedback
Written by
Jasmin Rajava
Updated over a week ago
Installing the Feedbackly Survey app on iPad
survey iPad app, iOS, tablet
Written by
Gustav Thomasson
Updated over a week ago
How to publish a survey to the Feedbackly App if you signed up via the Feedbackly iPad App
iPad, iPad App, survey program, iOS
Written by
Michaela Isaksson
Updated over a week ago
How to publish a survey to the Feedbackly App if you signed up via our website
iPad, publish
Written by
Michaela Isaksson
Updated over a week ago
How to Change the Survey on your Feedbackly iPad App
authorization code, iPad, publish survey
Written by
Michaela Isaksson
Updated over a week ago
How to publish a survey to multiple iPads simultaneously
authorization code, iPad, multiple iPads
Written by
Michaela Isaksson
Updated over a week ago
Feedback terminal placement and how it affects response rates
response rate, location, flow, bottleneck
Written by
Gustav Thomasson
Updated over a week ago
Do I need to buy the hardware for the feedback terminal?
feedback stand, iPad
Written by
Michaela Isaksson
Updated over a week ago
How to lock the Feedbackly iPad App for retail use / guided access
iPad, guided access, restrict access, limit, lock survey
Written by
Michaela Isaksson
Updated over a week ago
How to restart Feedbackly terminal?
Reboot, restart, power cord, electrical, battery, charge,
Written by
Jasmin Rajava
Updated over a week ago
Where can I find the Survey Authorization code in the Dashboard?
authorization code, iPad, ID
Written by
Michaela Isaksson
Updated over a week ago