Problem: You’re getting an error upon import that a) asks you to please check the configuration and try again, or b) says we're unable to find a price code.
Solution: Please ask your box office to give FEVO Enterprise the correct access to this price code AND the class it was originally pulled from (this includes having the correct INET eligibility and sell location rules).
Solution: If we have correct access or you've already used this price code before, please ensure that at least 1 ticket of all parent price codes you’re trying to import is in Man-Avail.
Note: The Box Office must always do an "Account Manager refresh" after an update. You must wait at least 60 minutes to attempt an import again if any updates are made. It may also be helpful to re-reserve the seats onto a new order # after the 60 minutes. As a last resort, you may need to wait overnight to try again.
Problem: Tickets are not showing up on individual accounts at the correct price.
Solution: Check reserve to make sure tickets are priced correctly. Prior to importing in FEVO Enterprise, tickets must be repriced from Man Available using the grey shortcut button or repriced from cart.
Problem: Tickets were released from the reservation without being removed in FEVO Enterprise first and now buyers are getting errors while trying to purchase.
Solution: Golden Rule - If you or the box office makes an adjustment in Archtics, you must make the same adjustment (e.g., remove all unsold tickets) in FEVO Enterprise first.
Other troubleshooting possibilities:
Account Groups
Is this a special event? Sometimes, the FEVO Enterprise user in Archtics can be blocked from accessing an event. On the event level, your box office can set a group of customers that are eligible to purchase the event. It’s typically an online-only setting; internal users aren’t impacted by it. This restriction may prevent you from importing tickets into FEVO Enterprise or may prevent buyers from making their purchase.