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Custom Questions

Learn how to add custom fields during checkout.

Nicole Preston avatar
Written by Nicole Preston
Updated over 3 months ago

Capture more needed information from your fans during checkout through Offer Questions. You can add up to 50 custom fields and you can add follow-up (child) question to a specific parent question.

Questions can be added in after your offer is published or during offer creation.

How it Works:

  1. When creating your offer, under Buyer Options you will find Offer Questions at the bottom.

  2. Click the + to add a question.

  3. Enter your question and select how you would like your response.

    Free Form: Shoppers have the ability to type in a response
    List of Choices: Shoppers select from previous choices you have provided

  4. Select preferred options and if you'd like your question to be applied to the Order or Ticket Level.

    Order Level: These questions will populate one time for the order
    Ticket Level: Based on the inventory selected (you will choose when building the question) you a populate the question. Ex: For a kids camp, you want to know t-shirt sizes for each child ticket.

  5. If you would like to add a follow-up question, Toggle Yes under Add follow-up question.

  6. Click the + to add a follow-up question.

  7. To run a report on the answers, under the Reports tab in the navigation, you can run a Sales or Buyer Report and select the appropriate tab in the file.


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