To find the average service call time for a tech go to Reports > Completed Work Order Details:

  1. Filter the From - To date range
  2. Filter the tech you want to see
  3. Look for the Worked Minutes column
  4. Scroll to the bottom
  5. The number of stops will be the left most column
  6. Divide the total minutes worked by the bottom number on the left.

For example, a tech might have 6,000 minutes and 50 stops for a month.  
6,000 / 50 =  120 minutes per stop, average.

August 2017

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