To find the average service call time for a tech go to Reports > Completed Work Order Details:
- Filter the From - To date range
- Filter the tech you want to see
- Look for the Worked Minutes column
- Scroll to the bottom
- The number of stops will be the left most column
- Divide the total minutes worked by the bottom number on the left.
For example, a tech might have 6,000 minutes and 50 stops for a month.
6,000 / 50 = 120 minutes per stop, average.