Routing & Technician Tracking
By Beau1 author15 articles
- Account is not yet active, please wait for activationEmail address is being used from another inactive account
- Auto Routing - how to useAnalyze, compare, contrast and evaluate before proceeding
- Deactivate a User/RouteThe process of removing a tech and moving work to another
- Changing route name - changes the route's historyIt's best to deactivate the former tech and create a new one
- Find average service calltime for a techSee Completed Work Order Details report
- Issues to consider when looking at a (slow) tech on the Calendar mapSparse cell towers, new housing developments, phone is off...
- Morning tech email - how to keep the pricing off of itSet "Hide pricing information on work order [X]" in the Work Orders
- Notes - that techs can't seeCreate a sticky note in the customer's billing information page
- Notifications - aren't getting to tech in the fieldMust have tech's phone number in Users & Routes
- Passwords - how to changeUsers need a password to enter Fieldwork
- Route - how to assign when tech is unknownI don't know which tech will be doing the assignment
- Technician - remove from FieldworkIt's better to deactivate than delete
- Technicians - where are they?View their location in the Calendar map
- Tech's location and Time - viewing it after the factSee the tech's location at the time the Work Order was completed on the mobile app
- User Password - field is blankWhen you go back into that user's account