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Error message - Stripe charge cannot proceed payment
Error message - Stripe charge cannot proceed payment

Stripe needs an email address

Beau O'Hara avatar
Written by Beau O'Hara
Updated over a week ago

Summary

A customer's account must have an email address for a Stripe credit card payment to go through. Otherwise, you will get this error message when when trying to charge a customer's card on file: 

Stripe charge Cannot proceed payment

Key Points

  • Enter the customer's email address in the customer's Billing page

  • If the customer doesn't have an email address, enter yours in the customer account

Enter an email address so Stripe can send the customer a receipt.  If your customer doesn't have an email address, enter your own and it will process the card. You can the print the receipt and give it to the customer.

An email address requirement is Stripe's requirement.


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