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Stripe - did a payment go through
Stripe - did a payment go through

Look for the stripe reference # in the payment

Beau O'Hara avatar
Written by Beau O'Hara
Updated over 2 years ago

Summary

From Fieldwork you can tell by the Stripe Reference # in the payment.

The reference number is also in Reports > Income.

Key Points

  • Log in to your Stripe account to verify payments

  • Download the Stripe app to easily access your account

  • Log in to Stripe to check payment status and reason for a decline

You can verify a payment through Stripe by logging in to your Stripe account and checking the payments there. Stripe also has a mobile app that can alert you to incoming payments.

If the customer's card is declined for an unknown reason: 

  1. Log in to your Stripe account http://www.stripe.com/ 

  2. Look up the customer by their email address

  3. Look at the transaction, the status and a reason for the decline

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