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Customer's Credit Card Declined
Customer's Credit Card Declined

Tech gets text, email goes to email address entered in Settings/Company Information

Beau O'Hara avatar
Written by Beau O'Hara
Updated over 3 years ago

Summary

If a tech takes a credit card payment and the credit card is declined, the tech will receive a text saying the payment did not go through. Then the tech can ask for another form of payment or reschedule, so service is not done without payment.

Key Points

  • Enter the tech's mobile phone number in the User profile

  • Enter an email address in the Company profile

  • Identifying the issue through Stripe

For the tech to receive the text, you must have the tech's mobile phone number in the phone text box in Settings/Users & Routes.

An email will also be sent to the email address created in Settings/Company Information

The following is the text of the email sent to company email address:

Notice - Credit card charge failure

The credit card for <customer name> on the invoice associated with work order <#nnnnn> was declined with the error "Invoice payments payment method Your card was declined." Please try again or use another payment method.

If the customer's card is declined for an unknown reason: 

  1. Log in to your Stripe account http://www.stripe.com/ 

  2. Look up the customer by their email address

  3. Look at the transaction, the status and a reason for the decline

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