Summary
If a tech takes a credit card payment and the credit card is declined, the tech will receive a text saying the payment did not go through. Then the tech can ask for another form of payment or reschedule, so service is not done without payment.
Key Points
Enter the tech's mobile phone number in the User profile
Enter an email address in the Company profile
Identifying the issue through Stripe
For the tech to receive the text, you must have the tech's mobile phone number in the phone text box in Settings/Users & Routes.
An email will also be sent to the email address created in Settings/Company Information.
The following is the text of the email sent to company email address:
Notice - Credit card charge failure
The credit card for <customer name> on the invoice associated with work order <#nnnnn> was declined with the error "Invoice payments payment method Your card was declined." Please try again or use another payment method.
If the customer's card is declined for an unknown reason:
Log in to your Stripe account http://www.stripe.com/
Look up the customer by their email address
Look at the transaction, the status and a reason for the decline