Summary
Google changed the Android API on how files are managed between apps, while at the same time Adobe changed its process of replacing an original file with a copy. Because of these two changes the Fieldwork app can't get the properly filled form from Acrobat.
This is beyond our control.
Key Points
There are two ways to proceed:
Download another PDF app
- or-Open the PDF file within the Fieldwork app
Download another PDF app
Although you can use any other PDF app we are currently recommending XODO.
When you tap the PDF file in an Android device you'll see the following screen:
The first time you get this message tap XODO PDF to go to Google Play to install it.
Every time thereafter tap OK to open XODO to edit the PDF file.
After editing the PDF file, tap the back button to go back into Fieldwork and get that green check mark.
Open the file within the Fieldwork app
In the online browser go to Settings/PDF Forms
Open the PDF file that you want to open in the Fieldwork app
Clear the check box [ ] Always open in Acrobat
Click the Update PDF form button
After you make this change your techs need to reload data on their Android device:
Save any unsaved Work Order in the mobile app.
Tap Save in the upper-right corner of the open Work Order.
Tap Save & Exit
Then, from the Calendar, tap the menu in the upper-left corner (the three lines)
Tap Settings
Tap Reload Data
Tap Ok or Allow to any messages
Open the Work Order with the PDF file in it
Tap PDF Form and the form opens within the Fieldwork app
If this form is fillable, the information is prefilled in the form
3. After filling in the information, tap the Save icon in the upper-right corner to
return to Fieldwork
For information regarding how to use the XODO app, see Using XODO to edit a PDF file on Android
For more information about making a form fillable, see Settings - PDF Forms