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Adobe Acrobat does not open when tapping PDF file in mobile app
Adobe Acrobat does not open when tapping PDF file in mobile app

Clear the cached documents in Adobe Reader

Beau O'Hara avatar
Written by Beau O'Hara
Updated over 3 years ago

This article is for using Adobe Acrobat on iOS devices in the original Fieldwork mobile app.

Summary

When you tap a PDF file in the original Fieldwork mobile app Adobe Acrobat does not open. This can occur when the local cache in Adobe Acrobat has too many files.

Key Point

  • Clear the cache in Adobe Acrobat by deleting all the files

To clear the local cache in Adobe Acrobat:

  1. Tap Adobe Acrobat on your device

  2. Tap the left arrow at the top of the page

   3. Delete all the files:
       In iOS, tap a file and swipe to the left, tap Delete

   4. Go back into Fieldwork and open the PDF file.

Note Adobe Acrobat is no longer needed in Fieldwork Office. For more information see: Fieldwork Office - Getting Started Guide

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