Here you can learn more about payment and delivery options at FIFINE. For full details, please refer to our Shipping Policy.
Which payment methods can I choose?
We accept the following payment methods: Credit/Debit Cards (Visa, Mastercard, American Express, UnionPay) and Digital Wallets (Apple Pay, Google Pay, PayPal, Shop Pay).
What are the shipping and delivery times for the order?
All orders are processed in 1-2 business days, excluding weekends and other legal holidays.
Usually, we ship the product from:
US: 17531 Railroad St, Unit A, City of Industry, CA 91748
UK: Lyons Park, Sayer Dr, Coventry, CV5 9PF
CA: 450 Derwent Pl, Delta, BC, V3M 5Y9
So the delivery times are different depending on the distance. All times and dates given for delivery of the products are given in good faith but are estimates only.
If it is a pre-order or back-order that is in stock, your package will be shipped first.
Delivery takes 4-7 days (based on your location), which counts from the day your order is processed. Shipping cost is free when your order weighs below 1.51 kg.
If it is an emergent order that needs to be delivered on a specific date, please contact us before placing the order.
⚠️ For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, you can refer to FIFINE Shipping Policy.
What shipping or delivery options do you offer?
We mainly use the shipping of USPS, Canada Post, Royal Mail, UPS, and Amazon Delivery. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Is there any shipping fee?
We calculate shipping costs based on the weight of the product. If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.
Shipping is free if the product is under 1.5kg with the standard shipping model. If you choose Express Shipping or Standard Delivery and the weight exceeds 1.5kg, shipping fees will apply. For more details on shipping fees, please refer to FIFINE Shipping Policy.
Can I change the shipping address?
If you find out the incorrectness or want to make changes before receiving the shipping confirmation notification. Please message us as soon as possible so that we can correct the address or cancel the order. We are available at email: web@fifine.cc or Facebook Messenger.
If the package has already been shipped, we will message you with the carrier info as soon as possible. Then you can contact them to relocate to the correct address. If it can not be changed, we have to wait till the package is sent back to proceed with a refund. And if it is not returned to the sender successfully, we have no responsibility for issuing a refund or replacing the package.
How can I track my order?
You will receive a notification email about the tracking information once your order leaves the warehouse that is close to your location.
What if the package is marked as delivered but not received?
First off, please wait for one more business day; the tracking info update could be ahead of the actual delivery.
Next, if you still haven't received the package, please call and email the local logistics carrier. They will have more info than we can see online.
At last, when the logistics carrier is not able to help find the package, you should send us the screenshots of the communication with the post office as evidence for us to file a complaint. With a response from the Post Office through your contact, confirming that the package is missing, we will issue a refund for the product price.