Skip to main content

Understanding your invoice

How Florence invoices care organizations, and what's on it.

Written by Stephen Paul

Florence invoices your organization monthly.

  • Invoices are billed by shift date and come from approved timesheets — you're only billed for hours that were actually worked and signed off.

  • Applicable taxes are applied.

  • Larger organizations can be split into sub-accounts so different divisions or regions are invoiced separately.

  • Invoicing can be broken down by worker type where you need it.

Because billing comes from approved timesheets, keeping timesheets accurate keeps your invoice accurate — review anything that looks wrong before it auto-approves. A cancelled shift that no one worked simply doesn't appear on your invoice.

Questions about a specific invoice? Email partners.ca@florenceapp.com with the invoice and we'll walk through it with you.

Did this answer your question?