The comments section of a work order can be used for many things, such as someone commenting how the progress is going on a work order they are working on.
You can also start typing any email address on a comment to tag or mention that user in a comment. They will receive an email that they were tagged on that work order, which they can then respond to in the same work order.
This keeps communication central and in one place, all revolving around a single work order, which helps speed up productivity!
You can start tagging team members on the dashboard: https://app.getflowpath.com/home