Ultimately, if they are unable to access the web, they (most likely) will NOT be able to redeem Foodsmart Bucks (FreshFunds).
This is due to insurance/state guidelines, which is beyond Foodsmart’s control. We are only able to issue a physical gift card to if the CountyCare member has a physical disability that prevents them from using Foodsmart Bucks (Fresh Funds) Criteria: (legally blind or illiterate) (This does not include technology challenged or tech illiterate.)
To troubleshoot:
If the member does not have an email address, they will not be able to access their Foodsmart.com account.
A simple Gmail email address can be set up during a visit to help the member.
Check if there’s anyone else in the patient’s household or personal network who could access their Foodsmart.com account.
If not, is there any other way we can help them access tech/wifi/internet? Is there a local library, school with computer access, doctor’s office, community organization, case manager, or a friend who could help?
If all else fails and the member can access their Foodsmart.com account and redeem/claim their incentives, the member can place orders using the Instacart Help Line 833-285-2200.