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General FAQs
Where do you source your food from?
Is your food organic?
Will I need to prepare my food?
What food can I expect?
Can I order just two meals a day?
Can you offer Kosher meals?
Can you offer Halal Meals?
What meals will I get if I don't include breakfast?
How long do the meals last?
What if I want to exclude a certain ingredient?
How do I pause my plan indefinitely?
What if I have an allergy or food intolerance?
How do I use my tokens?
Are the meals gluten-free?
How do I heat my food?
What do I do with the cooler bag?
Can I see or select the meals in advance?
My partner and I both want to order, why do we need separate accounts?
What if I don't like something?
How much flexibility is there with the service?
How do I apply a discount code?
How much will it cost?
When do extra charges apply?
How do I get started?
How do weekly payments work?
How soon can I start?
What if I need to pause my delivery, or only require food on certain days?
How do I change my delivery pattern?
Can I make changes to my plan once I've ordered?
Do you deliver on the weekend?
How are the meals delivered?
What is the difference between Flexi and Commit?
Do you accept American Express?
Do you offer an NHS discount?
Can I try it before I commit to something longer-term?
Do you offer flexitarian plans?
What if I am pescatarian, vegetarian, or vegan?
Can I add exclusions to the F45 plans?
How do I change my email address?
How much notice do you require to make changes to my account?
How do I disable auto-renew?
How do I update my card details?
How do I generate invoices?
How do I cash-out the credit on my account?
Why am I being charged an admin fee on my cash-out?
How do I cancel my plan?
How do I unsubscribe from emails?
How do I delete my account?
Is the app available on Android?
What is your animal welfare policy?
What packaging do you use?
Can I benefit from referring people to the service?
Is VAT charged on the service?
How do I contact Customer Support?
How do I reset my password?