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General FAQs
Where do you source your food from?
Is your food organic?
Will I need to prepare my food?
Can you offer Kosher meals?
Can you offer Halal Meals?
How long do the meals last?
How do I use my tokens?
How do I heat my food?
What do I do with the cooler bag?
Can I see or select the meals in advance?
How do I apply a discount code?
How soon can I start?
Do you deliver on the weekend?
Do you accept American Express?
Do you offer an NHS discount?
Can I try it before I commit to something longer-term?
How do I change my email address?
How do I update my card details?
How do I generate invoices?
How do I cash-out the credit on my account?
Why am I being charged an admin fee on my cash-out?
How do I unsubscribe from emails?
How do I delete my account?
Is the app available on Android?
What is your animal welfare policy?
What packaging do you use?
Can I benefit from referring people to the service?
Is VAT charged on the service?
How do I reset my password?
How can I speak to a Nutritionist?
Do you have a blog?
How do I contact Customer Support?
Are the meals gluten-free?
What if I have an allergy or food intolerance?
Are the meals okay to eat if I am pregnant or breastfeeding?
Can I move between Goal plans and Select plans?
Can I have a Goal plan and a Select plan running at the same time?