Need to make changes to your FunCation Academy program? Whether you want to add more features, switch programs, or adjust for fewer students, we're here to help make the transition as smooth as possible.
Making Program Changes
To upgrade or downgrade your program:
Contact our billing team through any of these methods:
Complete this contact request form
Visit our Virtual Campus during business hours
Let us know:
Your current program
The program or service you'd like to add or switch to
The name of the student(s)
Your preferred effective date
Adding or Removing Students
Need to add or remove students from your account? Contact our billing team with:
Student names to be added or removed
Effective date for the change
Any special considerations
Our billing team will handle all the technical adjustments to ensure your students have the right access.
Important Timing Requirements
⚠️ 72 Business Hour Notice Required
Please contact us at least 72 business hours before your automatic payment processes to ensure changes take effect on time. This gives our billing team adequate time to make adjustments to your account.
Business Hours: Monday-Thursday 10 AM-4 PM EST, Friday 9 AM-1 PM EST
What Happens During the Change
Upgrading: You'll gain access to new features and curriculum within 24 business hours
Downgrading: You'll retain access to your current features until your next billing cycle
Adding Students: New student accounts will be set up within 24 business hours Removing Students: Access will be removed at the end of your current billing period
Billing Adjustments
Our billing team will:
Adjust your next payment amount accordingly
Send you confirmation of all changes
Update your account to reflect the new program
Questions About Package Changes?
Not sure which package is right for your family's evolving needs? Visit our Virtual Campus during business hours, and our team will be happy to help you evaluate your options and make the best choice for your students.