This article is intended for Patterson's Fuse Practice Management System.
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What these issues may look like:
Bola listens to your commands but is slow to enter them into your Practice Management System
Bola listens to your commands but is slow to enter them into your Practice Management System, and when they are entered they are incorrect
Troubleshooting steps
1. Check your internet connection
In order to chart successfully, Bola needs >5 MPBS of internet bandwidth. We recommend for a seamless experience at least 10 MPBS
2. If you are seeing speeds <5 MPBS, you will need to escalate to your IT team or Internet Service Provider (ISP)
2. Try speaking slower to Bola
Like a person, Bola needs time to process and act on what you are saying to them.
1. Speak commands more slowly to Bola and make sure you pause until you hear the audible sound and/or see Bola is caught up
2. For measurements like pocket depths and gingival margins, try saying numbers in groups of 3 (with no more than 9 measurements total at a time)
3. Disable Speak Back settings
The root cause of your issue may be that you have "speak back" setting enabled and you are not wearing headphones. In this instance, Bola is hearing itself speak back commands and is getting confused based on what you are saying versus what they are repeating to itself.
1. Select a patient and then navigate to Perio under Clinical, if you do not have a patient already selected
2. Click Resume exam to continue where you left off
3. Once the mic widget is visible, click on the settings button in the mic widget (with the gear icon):
4. Click on Mic Settings
5. Then, uncheck Speak back pocket depths and Speak back all commands on the Mic Settings screen:
6. Click Back (<) and X (close)
7. Click the mic button to begin recording your session
8. Test charting pocket depths in the patient's chart
4. Reduce background noise
You may have a noisy background and your microphone is picking up too much background noise.
Try charting at the end of the day when it is quieter. If Bola works without issue, you may need to invest in a noise cancelling microphone.
5. Try restarting your computer
Sometimes memory leaks or hung computer processes can cause slowness in applications and your browser.
Try resetting your computer at the end of the day or during downtime to see if it resolves the issue with slowness.
If this article did not resolve your problem, please contact our Support team for assistance