🖨️ Gable Printer Setup Guide
The only printer model currently recommended by Gable is Brother QL-820NWB
If you're using a different printer model, please contact us at support@gable.to — we'll provide guidance on if it is compatible.
🔌 Before You Begin
1. Wi-Fi or Ethernet?
Decide how you’ll connect the printer:
Wi-Fi: Recommended for flexibility
Ethernet: Recommended for stability
2. Recommended: Static IP Address
We recommend coordinating with your IT team to assign a static IP address to the printer.
If it is not static and the IP address changes, the printer must be reconfigured within Gable each time the IP address changes.
📶 Wi-Fi Setup Instructions
Step 1: Connect the Printer to Wi-Fi
Power on your Brother QL-820NWB.
If you're not on the main screen, press the [↩] button to return.
Press [Menu].
Navigate with the [▲]/[▼] buttons:
Go to WLAN > WLAN (On/Off) → Select On → Press [OK].
Then go to WLAN > Infra Manual Setting → Press [OK].
Select your Wi-Fi network → Press [OK].
Enter your Wi-Fi password using [▲]/[▼] to select characters → Press [OK].
Once connected, a Wi-Fi icon will appear in the top-right corner of the screen.
Step 2: Find the Printer’s IP Address
Press [Menu].
Navigate to WLAN > WLAN Status > Infrastructure Mode → Press [OK].
Note the IP Addr shown — you’ll need this.
🌐 Ethernet Setup Instructions
Step 1: Connect the Printer
Plug an Ethernet cable into the back of the printer and into a router, wall port, or LAN outlet.
Power on the printer and wait for the green status light.
Complete the on-screen prompts for language, date, and time.
Step 2: Locate the IP Address
Press [Menu] → Navigate to Information > Print Configuration > All → Select Start.
Several configuration labels will print. Discard the first six.
On the seventh label, locate the IP Address.
🔗 Pair Your Printer with Gable
On your computer, go to your Gable Admin account.
Navigate to: Company Admin > Settings > Visitor Management.
Under Connected HQs, click the printer icon for the desired location.
Select your model: Brother QL-820NWB.
Choose your connection type: Wi-Fi or Ethernet.
Enter a printer name (something easily recognizable).
Type the IP address you retrieved earlier.
Click Save.
🧪 Test the Printer
Use the iPad to complete a test visitor sign-in.
A badge should automatically print.
If it doesn’t:
Check out the troubleshooting guide here.
Or contact us at support@gable.to.
⚙️ Recommended Printer Settings / Tips
Disable "Auto Power Off"
Press [Menu].
Go to Settings > Auto Power Off > Adapter.
Select Off → Press [OK].
This prevents the printer from shutting off automatically after a period of inactivity.
Other Tips
Always return to the main menu after changing settings.
Ensure both the printer and iPad are on the same network.
To install the latest Gable Printer App updates:
Close and reopen the app twice, waiting 5 seconds between actions.
🔄 Managing Printers
You can modify or remove printers anytime:
Action | How to Do It |
Edit existing printer | Click the three dots → Edit printer |
Change IP address / Name | Update in the same editing modal |
Remove old printer | Click three dots → Remove printer |
📽️ Video Walkthrough
❓ Need Help?
Visit our Badge Printer Troubleshooting & FAQs article here!
Still running into issues? Our team is here to support you. Chat with us using the chat bubble in the bottom right corner or email us at support@gable.to.