šØ If Things Are Not Working
If your badge printer isnāt printing, check for these common causes:
1ļøā£ iPad or Printer Not Set Up Correctly
Revisit the Badge Printer Setup Guide to confirm proper installation.
2ļøā£ iPad Running Below iOS v17
Update your iPad to the latest version to ensure compatibility.
3ļøā£ Incorrect IP Address
Doubleācheck the printerās IP address in settings. Even one wrong digit will prevent printing.
4ļøā£ QR Code Scanned Twice
A QR code can only be scanned once. Scanning it again will not work and cause errors.
5ļøā£ Setup User No Longer Has Admin Access
If the person who originally set up the iPad is no longer an admin (or has left the company), the printer connection will break.
Reāset up the iPad and printer under a current admin account.
š” Additional Best Practices
Ensure notifications and camera access are enabled for the Gable Visitor Management app.
Keep your iPad and printer on the same secure network.
Disable 'auto power off' on the printer
ā FAQs
Q: Can I print badges ahead of time?
A: No ā badges print only when a user checks in onāsite using the iPad.
Q: How long after checkāin can I print a badge?
A: Badges can only be printed within 24 hours of the checkāin.
Q: How quickly should a badge print?
A: Badges should print within 10 seconds of a successful checkāin.
Q: Do I need to enable notifications and camera access?
A: Yes ā both should be enabled for proper and speedy checkāin and badge printing.
Q: How do I switch an iPad from one company office to another?
A: Scan the new locationās QR code using the iPadās native camera app. This will update the iPad to the new company office.
š§ Still Need Help?
If these steps donāt fix the issue, contact support@gable.to with:
A brief description of the problem
Your iPad OS version