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Badge Printer Troubleshooting & FAQs

Quick tips and answers to keep your badge printer running smoothly with Gable Visitor Management.

Madeline Frank avatar
Written by Madeline Frank
Updated over a week ago

🚨 If Things Are Not Working

If your badge printer isn’t printing, check for these common causes:

1ļøāƒ£ iPad or Printer Not Set Up Correctly

2ļøāƒ£ iPad Running Below iOS v17

  • Update your iPad to the latest version to ensure compatibility.

3ļøāƒ£ Incorrect IP Address

  • Double‑check the printer’s IP address in settings. Even one wrong digit will prevent printing.

4ļøāƒ£ QR Code Scanned Twice

  • A QR code can only be scanned once. Scanning it again will not work and cause errors.

5ļøāƒ£ Setup User No Longer Has Admin Access

  • If the person who originally set up the iPad is no longer an admin (or has left the company), the printer connection will break.

  • Re‑set up the iPad and printer under a current admin account.


šŸ’” Additional Best Practices

  • Ensure notifications and camera access are enabled for the Gable Visitor Management app.

  • Keep your iPad and printer on the same secure network.

  • Disable 'auto power off' on the printer


ā“ FAQs

Q: Can I print badges ahead of time?
A: No — badges print only when a user checks in on‑site using the iPad.

Q: How long after check‑in can I print a badge?
A: Badges can only be printed within 24 hours of the check‑in.

Q: How quickly should a badge print?
A: Badges should print within 10 seconds of a successful check‑in.

Q: Do I need to enable notifications and camera access?
A: Yes — both should be enabled for proper and speedy check‑in and badge printing.

Q: How do I switch an iPad from one company office to another?
A: Scan the new location’s QR code using the iPad’s native camera app. This will update the iPad to the new company office.


šŸ“§ Still Need Help?

If these steps don’t fix the issue, contact support@gable.to with:

  • A brief description of the problem

  • Your iPad OS version

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