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Why did a message appear to send after I deactivated my campaign?

Written by Camila

Your campaign didn't send a new message. This is a behavior of The Outreach Platform, not a Spear bug.

What's happening

When a prospect accepts a connection request, the Outreach Platform timestamps the message based on the acceptance date, not the original send date. So a message sent weeks ago can appear as if it were sent today.

Key points

  • Deactivating a campaign stops all new connection requests and messages immediately.

  • Messages already sent with a pending request will still appear when the prospect accepts. This is how The Outreach Platform works.

  • The prospect can see the original send date in the connection request itself.

If you want to prevent this

Withdraw the pending connection request directly from The Outreach Platform before the prospect accepts. To do this, go to your My Network page, find the pending request, and withdraw it manually. Note: this removes your chance to connect with them.

For time-sensitive campaigns (events, launches): deactivate early and withdraw pending requests if the message is no longer relevant.

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